E-Commerce Manager – EMEA (f/m/d)

Fossil Group, Inc.; Basel; Hybrid; CHF 80’000 - 110’000; Vollzeit

Zusammenfassung

A global retail leader seeks an experienced E-Commerce Manager for the EMEA region based in Basel, Switzerland. This hybrid role involves managing the Direct-to-Consumer E-Commerce business by driving revenue and optimizing the customer journey. Ideal candidates have 5–8 years of experience in E-Commerce management, strong leadership skills, and a deep understanding of analytics and consumer behavior. The company offers a collaborative environment and competitive compensation.

Leistungen

Competitive compensation

Learning and development opportunities

Collaborative international environment

Qualifikationen

• 5–8 years of experience in E-Commerce management, including team leadership.
• Strong business acumen with strategic expertise.
• Deep understanding of the consumer journey.
• Proven negotiation and leadership skills.
• Business-level English required.

Aufgaben

• Manage and grow the D2C E-Commerce business across EMEA.
• Optimize the customer journey to improve conversion rates.
• Analyze commercial KPIs to identify growth opportunities.
• Lead cross-functional collaboration for campaign launches.
• Develop and mentor the E-Commerce team.

Kenntnisse

E-Commerce management

Leadership

Analytics

Customer journey optimization

Collaboration

Tools

Salesforce Commerce Cloud

GA4

Power BI

SAP

Algolia

Jobbeschreibung

Overview

Who We Are At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.

Make an Impact We are seeking a talented and driven E-Commerce Manager – EMEA to join our Commercial EMEA team in Basel, Switzerland. In this role, you will be responsible for leading and growing Fossil Group’s Direct-to-Consumer (D2C) E-Commerce business across EMEA, driving revenue, conversion, and profitability. You will execute global brand strategy while localizing assortment, pricing, content, and on-site experience to maximize market performance—putting the customer at the center of every decision.

This is a hybrid position based in our Basel office. You will be required to work onsite from Monday through Thursday, with the flexibility to work remotely on Fridays. This role reports directly to the Head of Digital Sales EMEA.

What You Will Do In This Role

Commercial Growth & Trading

• Manage and grow the D2C E-Commerce business across EMEA, driving revenue, conversion, and profitability.
• Own day-to-day trading performance, including seasonal launches, drops, promotions, markdowns, and on-site content and merchandising.
• Execute global brand strategy while localizing assortment, pricing, content, and user experience to maximize market performance.

Customer Journey & Experience Optimization

• Optimize the end-to-end customer journey across PLP, PDP, checkout, and post-purchase to improve conversion and AOV.
• Define and prioritize website and platform enhancements, supporting implementation with global and regional stakeholders.

Analytics, Insights & Forecasting

• Analyze commercial KPIs alongside product, consumer, and competitor insights to identify trends, performance gaps, and growth opportunities.
• Partner with merchandising, planning, and supply chain teams to optimize forecasts, inventory availability, sell-through, and product lifecycle management.

Cross-Functional Activation

• Partner with CRM and performance marketing teams to drive acquisition, retention, loyalty, and personalization initiatives.
• Collaborate with marketing and retail teams to launch campaigns, seasonal events, and product releases across EMEA.

Leadership & Team Development

• Lead and develop the D2C E-Commerce team, fostering a high-performance, engaged, and collaborative environment.

Who You Are

• 5–8 years of experience in E-Commerce management, including 3+ years mentoring or managing teams, agencies, or key partners in online retail.
• Strong business acumen with strategic and analytical expertise to develop and execute growth strategies.
• A collaborative, solution-focused omnichannel leader with a deep understanding of the consumer journey and a strong customer-first mindset.
• Demonstrated leadership with strong negotiation skills, ownership, and a proactive, persuasive, and resilient approach in a fast-moving retail environment.
• Strong understanding of performance marketing and CRM, with a clear view of how both drive commercial results.
• Working knowledge of Salesforce Commerce Cloud, Algolia, GA4, Contentsquare, SAP, and Power BI.
• Business-level English required; additional languages are a plus.

What We Offer

• A collaborative, international environment with strong regional impact and global connection.
• The opportunity to shape a key D2C growth engine across EMEA.
• Competitive compensation and benefits in line with local market practice.
• Learning and development opportunities to support your growth at Fossil Group.

At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team. We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. If you need any accommodations during the interview process, just let us know at [e-mail].