Customer Support Advisor – m/f/d

Jobtailor; Emmen; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Switzerland is seeking a proactive customer service representative fluent in German and French to handle inquiries by phone and email. You will resolve questions on invoices, tariffs, products, and move notifications, and provide support for digital services and apps, ensuring clarity and courtesy in every interaction.

Escalate complex requests to the appropriate specialists and work closely with internal departments to maintain consistently high service quality.

Qualifikationen

• Completed vocational training and experience in customer-facing roles and administrative tasks.
• Excellent written and spoken German and French.
• MS Office; SAP and CRM systems experience is an advantage.

Aufgaben

• Provide high-quality customer contact by phone and in writing in German and French.
• Handle inquiries regarding invoices, tariffs, products, and move notifications; support digital services and apps.
• Escalate more complex requests to the responsible specialist departments.
• Work closely with internal specialist departments to ensure high service quality.

Kenntnisse

Customer service

Phone support

German language

French language

MS Office

Technical aptitude

Communication skills

Independent working style

Energy sector experience (advantage)

Tools

SAP

CRM systems

Jobbeschreibung

• Ensure high-quality customer contact by phone and in writing in German and French.
• Handle customer inquiries competently and courteously.
• Resolve customer issues as much as possible on first contact to increase customer satisfaction.
• Handle inquiries regarding invoices, tariffs, products, and move notifications, and provide support for digital services and apps.
• Escalate more complex requests or complaints to the responsible specialist departments.
• Work closely with internal specialist departments to ensure consistently high service quality.

Requirements

• Completed vocational training and experience in customer-facing roles and administrative tasks.
• Enjoy interacting with customers by phone.
• Quick learner with a good technical aptitude.
• Confident user of MS Office; experience with SAP and CRM systems is an advantage.
• Excellent written and spoken German and French.
• Strong communication skills, service orientation, flexibility, and an independent, reliable working style.
• Ideally, professional experience in the energy sector or as an electrician and further training in commercial or technical fields.