Client Advisor

JIL SANDER; Sankt Moritz; Sur place; CHF 60 000 - 90 000; Plein temps

Résumé du poste

Jil Sander is seeking a Client Advisor for our Seasonal Boutique in St. Moritz to deliver an exceptional in-store experience and to understand client needs for luxury fashion.

You will develop long-term relationships with customers, leverage digital tools, and maintain accurate account records while staying informed about current trends and competitive luxury environments. Weekend and holiday availability is required.

Qualifications

• Experience in luxury fashion retail is required.
• BOH knowledge preferred.
• Proactivity and enthusiasm for fashion.
• 3/4 years of experience in luxury fashion.

Responsabilités

• Welcome the customer, providing an excellent in-store experience and informing on products and trends.
• Develop and maintain effective one-on-one relationships with customers.
• Maintain records of key customer account activities and use information for ongoing reference.
• Demonstrate brand and product knowledge and stay updated with the luxury environment and competitors.
• Achieve personal and store sales goals by managing all customer accounts through all stages of the sales cycle.
• Respond to product inquiries and convert them to sales.

Connaissances

Customer service

English proficiency

Sales

Luxury fashion knowledge

Description du poste

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

CLIENT ADVISOR – ST. Moritz

Jil Sander is looking for the perfect profile as Client Advisor for our Seasonal Boutique in St. Moritz.

Main Responsibilities:

• Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
• Develop and maintain effective one-on-one relationship customers, using also digital tools
• Maintain accurate records of all key customer account activities, and uses the information for ongoing reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price quotes,
• Previous order history, All follow up information related to closing the sale
• Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors
• Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all products inquiries (direct and indirect) and attempts to convert them to sales.

Life Skills:

• Strong communication skills in English at least (verbal, in person, via e-mail, SMS, etc.) and ability to handle clients with personal care and empathy
• Strong attention to details
• Results-driven and customer focused
• Time management
• Problem solving
• Omni‑channel retail orientation
• Flexible availability – including weekends, and holidays

Requirements:

• 3/4 years of experience in the luxury fashion
• BOH knowledge
• Proactivity, enthusiasm, fashion knowledge and problem solving

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