Application Operation Manager 100% (f/m/d)

Julius Baer; Zürich; Vor Ort; CHF 80’000 - 110’000; Vollzeit

Zusammenfassung

A leading financial services firm in Zürich is seeking an IT Service Manager to oversee operations and service delivery. The ideal candidate will have experience in IT service management, operations, and governance, with strong analytical and leadership skills. This role emphasizes continuous improvement and close collaboration with various teams. We offer an engaging work environment and opportunities for growth.

Qualifikationen

• Proven experience in IT service management, operations, and IT governance.
• Familiarity with ITIL and relevant frameworks.
• Ability to manage a portfolio of tasks under pressure.

Aufgaben

• Oversee the end-to-end operation of IT services according to service agreements.
• Act as the first point of contact for operations and support.
• Manage seamless operations collaborating with DevOps and service providers.
• Continuously improve service quality and performance.

Kenntnisse

Dynamic and agile mindset

Excellent problem-solving and decision-making abilities

Strong analytical skills

Interpersonal skills

Strong communication skills

Proficient in IT service management tools

Ausbildung

Relevant higher education in computer science

Tools

HPSM

ARIS

IAM roles

Jobbeschreibung

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This encompasses the thorough understanding and meticulous tracking of all service dependencies and proactive lifecycle management.

YOUR CHALLENGE

• Act as the first point of contact for Operations, Support, Maintenance and overarching Service Lifecycle
• Maintain an IT Service or an infrastructure component, ensuring that Service Level Agreement and Operational Level Agreement are in place and fulfilled
• Manage seamless operations end-to-end, collaborating closely with 1 st , 2 nd level, DevOps team, and external service providers
• Act as gatekeeper for any change in the IT Service and ensure compliance with IT governance (e.g. Security, Risk Management, Technical Debt Management etc.)
• Improve continuously the service quality, availability, performance, capacity, and knowledge management, actively contributing to the development of the Application Owner Manager community
• Own Service and Asset Configuration Management of allocated IT Services ( HPSM , ARIS, IAM roles) as well as IT Service Continuity Management for allocated IT Services
• Ensure proper tailoring and implementation of non-functional requirements in collaboration with the Application Engineer and coordinate the transition into test and production environments
• Responsible for measuring, documenting and optimizing Software usage including regular License Compliance Check in closed collaboration with SAM

YOUR PROFILE

• Dynamic and agile mindset, being passionate about operations
• Able to work under pressure and manage a portfolio of tasks
• Excellent problem-solving and decision-making abilities
• Strong analytical, communication, interpersonal , co-ordinational and leading skills
• Proficiency in tools and technologies related to IT service management, Operations and Governance
• Familiarity with Information Technology Infrastructure Library (ITIL) and other relevant frameworks
• Proven experience in IT service management, operations, and IT governance
• Relevant higher education and professional background within computer science

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

Is this not quite what you are looking for? Set up a job alert by creating a candidate account here.