Application Manager (a) 80-100%

Mediclinic Group; Opfikon; Vor Ort; CHF 80’000 - 100’000; Vollzeit

Zusammenfassung

A healthcare service provider is looking for an IT Service Management Expert to ensure the smooth operations of its IT solutions. You will be responsible for managing IT Service requests, leading subprojects, and collaborating with stakeholders across various locations. The ideal candidate has a higher IT qualification, solid ITIL knowledge, and is fluent in German and English. Enjoy comprehensive benefits, including access to fitness facilities and generous vacation time.

Leistungen

Access to fitness facilities

Employee counseling services

Over 5 weeks of vacation

Qualifikationen

• Experience in setting up and operating IT Service Management solutions.
• Solid general IT skills.
• Quick grasping ability for new concepts.

Aufgaben

• Ensure fault-free operation of IT Service Management solution.
• Lead subprojects and participate actively in projects.
• Handle service requests and incident documentation.
• Automate processes and train users.

Kenntnisse

Analytical thinking

Conceptual thinking

German language skills

English language skills

ITIL knowledge

Ausbildung

Higher IT qualification or informatician apprenticeship

Jobbeschreibung

Overview

Hirslanden Corporate Office in Zürich – Unbefristet – Referenznummer 62428.

Responsibilities

• E2E responsibility for a continuous, fault‑free operation of the IT Service Management solution – operation, configuration and further implementation / optimisation.
• Auf- und Ausbau of the CMDB contained in the ITSM module.
• Teilprojektleitung and active participation in projects.
• Ensuring Hirslanden standards and close collaboration with key stakeholders across all divisions (Switzerland, South Africa and Middle East).
• Service Request handling (1st and 2nd Level Support) and documentation of incidents.
• Coordination with suppliers concerning development plans (technology roadmap).
• Automation of processes, creation of interfaces, instruction and training of users.

Qualifications

• Lehre as an informatician / applications development (EFZ) or higher IT qualification.
• Experience in the set‑up / operation of an IT Service Management solution.
• Quick grasping ability, analytical and conceptual thinking.
• Solid general IT and ITIL knowledge.
• Good German and English; French knowledge a great advantage.

Benefits

• Abwechslungsreiche Menüs in our personnel restaurant at a customer price.
• Fitness 24/7 – free access to our fitness room (including lunch courses).
• Free employee counseling – professional support for personal or professional concerns whenever you need it.
• More than 5 weeks vacation as part of our leisure Plus programme – for the perfect work life balance.
• And many other exciting benefits – see the full list.

Contact

For additional information, please contact Stephan Stettler (Head of ICT Systems Management) at [e-mail]. Livia Camenisch looks forward to your complete online application.