AI Transformation Manager

MCI Switzerland; Genf; On-site; CHF 120,000 - 180,000; Full time

Job summary

MCI Switzerland, a Geneva-headquartered global engagement marketing agency, is seeking an AI Transformation Manager to identify AI opportunities, drive adoption, and lead local transformation initiatives in Switzerland. You will translate business needs into AI-enabled use cases and collaborate with Group AI Transformation and L&D to align with group standards.

Fluency in English is required, with a pragmatic, collaborative mindset to empower teams.

Qualifications

• Fluent in English.
• Experience in AI or transformation projects preferred.
• Ability to translate business needs into actionable AI use cases.
• Strong stakeholder management across teams and groups.

Responsibilities

• Identify AI opportunities and map them to business value.
• Drive AI adoption across teams, including non-technical users.
• Lead local transformation initiatives with MD and business teams.
• Translate processes into actionable AI-driven requirements.
• Coordinate with Group AI Transformation and L&D for best practices.
• Scale successful local AI initiatives to group standards.
• Monitor AI usage and cost to link to productivity and value.
• Organise training and office hours to activate AI initiatives.
• Build and engage the local AI Champions community.

Skills

AI interest

Business transformation

Project management

Requirements translation

Stakeholder management

Communication skills

Generative AI experimentation

Collaborative mindset

Fluent in English

Copilot familiarity

Tools

Microsoft Copilot

Job description

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

We're hiring: AI Transformation Manager

What you’ll do

• Identify AI opportunities: Understand how teams work and identify where AI can remove friction, save time, improve quality and create business value.
• Drive AI adoption: Help colleagues, including non-technical teams, understand generative AI and integrate it effectively into their daily work.
• Lead local transformation initiatives: Identify and prioritise opportunities for process optimisation and automation together with the Managing Director and business teams.
• Turn business needs into actionable use cases: Analyse processes and pain points and translate them into clear business requirements that can be addressed with AI.
• Connect local and Group initiatives: Share feedback, needs and learnings with the Group AI Transformation and L&D teams, while bringing successful Group practices into the local office.
• Scale what works: Identify successful local processes and use cases that could become Group standards and adopt proven solutions developed elsewhere within mci group.
• Manage AI usage and value: Monitor the office’s AI consumption and associated costs, support the request and approval process, and connect usage with productivity and business value.
• Activate AI initiatives: Select and implement relevant initiatives such as training sessions, office hours, process analysis and use-case co-development.
• Build the local AI community: Lead and engage the office’s AI Champions community and actively contribute to the wider network of AI Transformation Managers across mci group.

What we’re looking for

• Strong interest in AI, business transformation and new ways of working
• Solid understanding of business operations and processes, ideally across both operational and support functions
• Experience in project management, business analysis or transformation
• Ability to understand complex processes and translate business challenges into actionable requirements
• Strong management skills and the ability to bring people along, including colleagues who may initially be hesitant about AI
• Excellent communication and facilitation skills, with the ability to make AI understandable and practical for non-technical audiences
• Curious, pragmatic and comfortable experimenting with generative AI
• Collaborative mindset with the ability to influence and engage stakeholders across different teams
• Comfortable using Microsoft Copilot and exploring other approved AI solutions
• Good understanding of process mapping, automation principles and the importance of data quality
• Fluent in English
• Deep technical or AI development expertise is not required