AI Transformation Engineer (wmd) 100

Luware; Zürich; Hybrid; CHF 100’000 - 120’000; Vollzeit

Zusammenfassung

A leading SaaS provider in Zürich is seeking an experienced candidate to drive the adoption of Microsoft AI tools. This key role focuses on embedding AI into daily workflows, enhancing decision-making, and identifying impactful use cases. Successful candidates will have proven digital transformation experience, deep expertise in the Microsoft AI stack, and excellent communication skills. Join a collaborative team culture and enjoy opportunities for personal growth while working closely with C-level leadership.

Leistungen

Opportunity for personal and professional growth

Collaborative work environment

Regular team events

Qualifikationen

• Proven experience in digital transformation or AI technology adoption.
• Deep expertise of Microsoft AI stack.
• Experience with Azure OpenAI Service and GPT/LLM integration.

Aufgaben

• Collaborate to identify and implement AI use cases.
• Design onboarding workshops for various teams.
• Track metrics and report on AI impact.

Kenntnisse

Digital transformation experience

Microsoft 365 ecosystem knowledge

Azure OpenAI Service experience

AI governance familiarity

Excellent communication skills

Tools

Microsoft Azure AI & Cognitive Services

Power Platform

Jobbeschreibung

Founded in 2010 Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth fostering a culture that embraces agile methodologies and flexible work arrangements.

We're growing fast and are hiring!

We are seeking an experienced and proactive qualified candidate to drive group-wide adoption of Microsoft AI stack and other AI tools ensuring we stay at the forefront of AI-driven productivity.

This role based at our Headquarter in Zürich-West is critical in helping all internal teams unlock efficiency potential, enhance decision-making and embed AI into daily workflows. Start date as soon as possible. (Hybrid work is a given)

You will focus on identifying impactful use cases, embedding AI into how we work, train internal teams and helping us become a Customer Zero reference for Microsoft.

Your responsibilities

• Collaborate with departments to identify document and technically implement high-impact AI use cases across the organization.
• Design and deliver onboarding workshops and hands‑on training sessions tailored to various teams and roles.
• Track usage metrics, adoption rates and report on AI usage impact across the organization.
• Lead internal communication and support efforts to guide teams through the cultural and operational shift toward AI adoption.
• Ensure responsible use of AI aligned with company policies, data security and compliance standards.

What we are looking for

• Proven experience in digital transformation or AI technology adoption/integration roles – with focus on best practice across all departments.
• Deep expertise of the Microsoft 365 ecosystem, Microsoft AI stack including Microsoft Azure AI & Cognitive Services.
• Experience with Azure OpenAI Service and GPT/LLM integration including conversational AI solutions.
• Experience designing, implementing and optimizing use cases with Microsoft Copilot and Copilot Studio for custom pilots and workflow orchestration.
• Knowledge of Power Platform (Power BI, Power Apps, Power Automate) for citizen AI and automation.
• Familiarity with AI governance, data privacy, ethical AI use and responsible AI principles.
• Excellent communication and stakeholder management skills.
• Ability to translate technical AI capabilities into business value.
• Comfortable working across technical and non‑technical teams.

Nice to have

• AI & ML Skills: Experience with full model lifecycle including feature engineering, data preprocessing, evaluation, AutoML / low-code AI, A/B testing, experimentation, benchmarking and working with generative AI / LLMs.
• Prompt Engineering & Fine-Tuning: Advanced prompt design optimization, context management, template‑based prompting, integrating external knowledge, dataset preparation, Azure OpenAI fine‑tuning workflows, hyperparameter tuning and version control for prompts and experiments.
• RAG (Retrieval‑Augmented Generation): Experience with RAG architectures, vector databases, semantic search, custom model deployment, API management and responsible AI / bias mitigation.

Our offer

• Opportunity to work closely with C-level leadership in a high‑impact role.
• A fast-paced international and collaborative work environment.
• A challenging and diverse role with high autonomy.
• A motivating and supportive team culture where your ideas matter.
• Excellent opportunities for personal and professional growth: regular team events, chance to work from another Luware office for up to a month through our exchange program, and a genuinely collegial international environment with a fresh dynamic open corporate culture.

Do you feel addressed and are you ready to finally unleash your full potential?

Then upload your CV spontaneously for an initial review – we are just a click away!

We are very looking forward to getting to know you!

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed.

Thank you for your understanding.

Employment Type : Full-Time

Experience : years

Vacancy : 1