AI Outcome Customer Engineer, Forward Deployed Engineering, Google Cloud

Google; Zürich; Vor Ort; CHF 140.000 - 180.000; Vollzeit

Zusammenfassung

Google Cloud is seeking a Mid-level AI Outcome Customer Engineer in Zürich to bridge pre-sales and post-sales execution. You will shape adoption-focused solutions, collaborate with the Forward Deployed Engineering team, and leverage Google's AI portfolio to solve customer challenges.

Enter the agreement cycle for AI accounts and drive activation, ensuring delivery aligns with business impact and technical feasibility.

Qualifikationen

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in either system design or reading code (Java, C++, Python).
• Experience in system design or orchestration frameworks (LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, ECMs, identity), Cloud infrastructure, or AI/ML model deployments.

Aufgaben

• Partner with account teams during technical evaluation phases to assess feasibility, shape proposals and validate engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring secure integration into data pipelines and identities.
• Diagnose and resolve complex customer implementation issues at code level and test workarounds.
• Serve as liaison to Product and Engineering, translating field feedback into actionable feature requests.
• Steer implementation strategy with technical authority while owning delivery reality with customer teams.

Kenntnisse

Cloud native architecture

Customer-facing experience

Interfacing with product/engineering

Code reading (Java, C++, Python)

German language fluency

Ausbildung

Bachelor’s degree or equivalent practical experience

Tools

LangGraph

AutoGen

CrewAI

APIs

Jobbeschreibung

AI Outcome Customer Engineer, Google Cloud

Share AI Outcome Customer Engineer, Google Cloud

corporate_fare Google place Zürich, Switzerland

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Share AI Outcome Customer Engineer, Google Cloud

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XIn most instances, this position requires in-person interviews as part of the hiring process.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.

• 5 years of experience with cloud native architecture in a customer-facing or support role.

• Experience with technical delivery strategies and interfacing with product or engineering organizations.

• Experience in either system design or reading code (e.g., Java, C++, Python).

• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).

• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Preferred qualifications:

• Experience into novel technical problems, deciphering ambiguity, diagnosing bugs, and emerging with credible architectural solutions.

• Experience orchestrating specialized technical resources to execute complex builds.

• Experience engaging with, presenting to, and influencing technical stakeholders or executive leaders.

• Ability to communicate in German fluently to support clients in this region.

• Excellent executive communication skills, capable of translating deep technical integration issues into business impact.

About the job

As an AI Outcome Customer Engineer in our go-to-market (GTM) AI Tech organization, you will bridge the gap between pre-sales agreement shaping and post-sales execution. Entering the agreement cycle for AI accounts, you will ensure solutions are shaped strictly through the lens of adoption, rapid activation, and viable delivery, aligning with our Forward Deployed Engineering (FDE) organization.It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

Responsibilities

• Partner with account teams and practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.

• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.

• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.

• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.

• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know ...