Account Manager

Arrakis; Zürich; Hybrid; CHF 80’000 - 120’000; Vollzeit

Zusammenfassung

A Web3 market-making innovator based in Zürich is searching for an Account Manager to facilitate customer interactions and ensure seamless onboarding in a fast-paced environment. The ideal candidate possesses a strong understanding of DeFi, excellent problem-solving abilities, and experience in customer-facing roles in financial services. This position offers a competitive salary, performance-based compensation, and the flexibility to work remotely or on-site in Switzerland.

Leistungen

Competitive salary + performance-based compensation

Remote work flexibility

Opportunity to travel to industry events

In-person offsite events globally

Qualifikationen

• 2+ years of experience in Account Management or Customer Success.
• Hands-on experience in financial services, preferably in market making.
• Web3 native with a proactive, ownership-driven mindset.

Aufgaben

• Act as primary point of contact for customers ensuring smooth onboarding.
• Bridge gap between business development, strategy, and engineering.
• Ensure high customer satisfaction and address operational issues.

Kenntnisse

Customer-facing role experience

Understanding of DeFi concepts

Problem-solving skills

Excellent communication skills

Organizational skills

Ausbildung

Bachelor's / Master's degree in relevant technical field

Tools

Rust

TypeScript

Python

Jobbeschreibung

Arrakis aims to disrupt the current market‑making industry by providing the infrastructure to enable every project in the world that wants to launch a token to benefit from non‑custodial, trust‑less, and automated on‑chain market‑making strategies.

We believe in a world where every organization, from a small startup to a large enterprise, will be tokenized and traded on‑chain. For this world, Arrakis is building the tools to create the necessary liquidity to enable this token economy to rival and out‑compete the traditional financial industry.

As an Account Manager at Arrakis, you will serve as the primary point of contact of our customers, ensuring their onboarding, TGEs, DeFi strategies, and integrations run smoothly. You will bridge the gap between business development, quantitative strategy, and engineering, ensuring our partners' liquidity strategies operate flawlessly day‑to‑day.

This role combines a strong financial / DeFi understanding with excellent client‑facing skills: you'll solve operational issues, address technical problems, ensure high customer satisfaction, and play a key role in scaling the Arrakis liquidity management solution to become the world's leading onchain market‑making infrastructure.

Requirements

• A Bachelor's / Master's degree in Computer Science, Engineering, Mathematics, Finance or a related technical field
• 2+ years of experience in a customer‑facing role (Account Management, Solutions Engineering, or Customer Success in financial services)
• Solid understanding of DeFi concepts (AMMs, Uniswap v3/v4, LP strategies, MEV, LVR, impermanent loss)
• Hands‑on experience with financial services, preferably market making or related fields
• Strong problem‑solving; able to communicate clearly with internal quants and engineers and external business stakeholders
• Web3 native – frequent user of DeFi protocols, staying up to date on ecosystem trends
• Excellent communication and organization skills, with a proactive, ownership‑driven mindset
• Comfortable in a fast‑paced environment with ambitious targets

Bonus points for:

• Experience working in a DeFi protocol or infrastructure project
• Familiarity with Rust, TypeScript, or Python for scripting and debugging
• Background in quantitative trading, liquidity provisioning, or blockchain analytics

Benefits

Join an amazing team of industry veterans focused on revolutionizing web3 market making, collaborating with major projects like MakerDAO, Uniswap, Aave, Lido, operating fully remotely with members spanning Zug, Paris, New York, Berlin supported by world‑class investors including Uniswap Labs, Robot Ventures, Accel, Longhash, and more.

What we offer:

• Competitive salary + performance‑based compensation
• Work remotely or with the Founders in person, in Switzerland
• Chance to travel the world to go to exciting events, connecting with key industry players
• Join amazing in‑person offsites all over the world