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user support technician
Job summary
A leading technology support firm in Vaughan is seeking a Technical Support Specialist to manage the performance of computer systems and assist users facing difficulties. The ideal candidate will have a College education and 1-2 years of experience, with strong skills in networking security and interpersonal communication. This role offers a permanent position with 37.5 hours of work per week.
Benefits
Qualifications
- 1-2 years of experience in a technical support role.
- Ability to supervise a team of 5-10 support workers.
- Experience in setting up computer networks and systems.
Responsibilities
- Give access to computer networks.
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties.
- Provide advice and training to users.
Skills
Education
Tools
- Education : College / CEGEP
- Experience : 1 year to less than 2 years
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- 5-10 people
- Networking security
- Public transportation is available
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Organized
- Team player
- Ability to multitask
- Parking available
- Work Term : Permanent
- Work Language : English
- Hours : 37.5 hours per week
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.