Jobs in Kitchener, Canada

We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that lifehas to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

At Super.com we are using AI to drive millions of dollars of business value and significant productivity gains for both our technical and non-technical orgs (see our playbook !). While we’re recognized as a company that’s leading the charge on new AI-first ways of working , we’re looking to kick it into hyperdrive by bringing on an AI Lead .The AI Lead will operate centrally in our org, and will play a key strategic role in our company. The role will formally report into our CTO, and will embed with both technical and non-technical teams across our company and product verticals. The role encompasses many exciting opportunities and responsibilities covered in the section below. Importantly, the role will not be research oriented - it will focus on the integration of AI, primarily via vendors (OpenAI, Cursor, etc.), to increase productivity and drive business and customer value. This role will also primarily be an Individual Contributor role, with the possibility of leading a small team in the future. Be ready to get your hands dirty and ship features to our millions of customers!

• Partner with cross-functional stakeholders to identify, evaluate, and prioritize AI use cases that drive millions of dollars of business impact
• Embed in tech teams to drive the success of technical AI projects from end-to-end, including data preparation, AI technology selection (ex. which LLM, parameter tuning, prompt engineering, model fine-tuning), output evaluation, and refinement
• Embed in non-tech teams to drive the success of AI vendor integrations, including vendor selection
• Design and implement AI platform components to make it as easy as possible to integrate AI for emerging use cases
• Lead internal AI guilds to evangelize AI capabilities, educate team members on AI technologies and methodologies, and develop best practice guidelines
• Stay abreast of the latest developments in AI, integrating them internally when they’re well-suited to drive business outcomes
• Champion leveraging AI tooling for software development, and ensure our interview process brings in strong candidates who are even more productive by leveraging AI tooling
• Own our company strategy for leveraging AI and devising new AI-first ways of working

• Masters or PhD in Artificial Intelligence or a related field or equivalent expertise
• Experience designing and implementing AI & ML solutions that drive business impact
• Strong familiarity with cloud platforms & AI providers and their Gen AI & ML services
• Expertise in AI technology selection, evaluation, and refinement (ex. which LLM, parameter tuning, prompt engineering, model fine-tuning)
• Analytics expertise, including data preparation and AI output evaluation
• Proficient with SQL and Python
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams, both tech and non-tech
• Experience mentoring and guiding teams - a passion for educating and evangelizing
• Knowledge of best practices in AI development, including coding standards, version control, testing, evaluation, and documentation

• We use a state of the art architecture powered by Node and Python microservices and React frontend
• We use Postgres for storage, Redis for caching, and Snowflake for our data warehouse
• We use Gitlab for version control and CI/CD, and our infrastructure is hosted on AWS, making use of Kubernetes, RDS, etc
• We invest heavily in monitoring and automated alerting using Datadog
• We use Amplitude, Hotjar, and LogRocket for client-side metrics and experimentation
• We use Material-UI and maintain our own component library, using Figma for mock-ups
• We integrate with a multitude of third-parties to support our compliance, risk, and security policies

$230,000 - $298,000 a year. As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.

Canada Tier 1: $270,000 - $297,000 CAD - Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region - Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond))

Canada Tier 2: $257,000 - $282,000 CAD - All other Regions and Municipalities

USA: $230,000 - $298,000 USD

Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.

Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things.

Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.

Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.

Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer.

Super.com uses artificial intelligence (AI) technologies to support certain aspects of the recruitment process, such as initial application screening (i.e. work authorization) and technical assessments. These tools are designed to improve the efficiency, consistency, and fairness of candidate evaluations. All other assessments and final hiring decisions are conducted with human involvement. Candidates may request a human review of any AI-assisted outcome by contacting talent@super.com.

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.