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Customer Service Representative - Remote
Résumé du poste
A financial institution is seeking dedicated team members for their Customer Experience team in Kitchener, Canada. This role emphasizes creating a valuable customer experience. Candidates must have at least 1 year of customer-facing experience, show strong problem-solving skills, and be adaptable to new technologies. This position offers a competitive hourly rate with a flexible work schedule, allowing you to set your hours between Monday and Sunday.
Prestations
Qualifications
- 1+ year of customer-facing experience.
- Strong problem-solving skills and passion for innovation.
- Eagerness to learn and adapt to new technologies.
Responsabilités
- Ensure high-quality customer experience during interactions.
- Work flexible hours based on customer needs.
- Participate in paid training and nest schedules.
Connaissances
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.
Earn $21.50 CAD per hour¹
Work from the comfort of your home
You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)
Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²
Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)
- 1+ year of customer-facing experience
- Strong problem-solving skills and a passion for innovation
- Eagerness to learn and adapt to new technologies
- Ability to meet performance objectives and productivity targets
- Comfortable with change and excited about growth opportunities
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.