Customer Service Representative-Jobs in Kanada

Darling Ingredients is a global leader in providing natural and sustainable ingredients for the food, feed and fuel sectors. Conducting business as Darling International Canada Inc. in Canada, Darling operates six processing facilities across the country and is Canada's largest provider of rendering and recycling services to the food industry. Darling provides essential services to the food industry through the efficient and environmentally responsible management of collecting, processing and converting by-products into ingredients for the animal feed, pet food, aquaculture, fertilizer and biofuel industries. We are committed to environmental sustainability, superior quality and excellent customer service.

Reporting to Account Manager QC - East, the Account Manager for Used Cooking Oil (UCO) is responsible for ensuring customer satisfaction by providing top-quality service and finding solutions to various challenges. The Account Manager will use their sales skills and experience to generate growth by managing existing business relationships and focusing on new business opportunities. The Account Manager provides information to customers, coordinates customer requirements with logistics and production to provide the best level of service. As a key member of the Raw Material Procurement Team, the Account Manager is the key contact for Regional restaurant chains, as well as independent restaurants and Industrial accounts, in Darling's waste oil collection business.

• Responsible for defending the current customer base and volume against competitive threats
• Secure organic growth within the regional chains and independent restaurants and growing volumes through customer acquisition
• Prospect new clients and monitor competitive position within the marketplace
• Develop and execute tactics to maintain strong client base by building on customer relationships
• Achieve expected activity goals and KPI's
• Assist our Customer Service and Logistics teams to aid in the development of sales and the delivery of high-quality customer support
• Work as a team player with fellow staff members to optimize productivity
• Ensure that all of the work being carried out by DICI Logistics and Customer Service meets our quality and service standards to ensure high-quality customer service
• Maintain compliance with all company policies and procedures
• Build and manage key customer relationships
• Commitment to building effective external relationships and professional networks (both individuals and organizations)
• Other duties as required

• University or College Degree / diploma, preferably in a business-related field
• Progressive sales experience (10 to 15 Years) in business-to-business environment
• Bilingual, oral and written (French and English) is considered an asset
• Experience in an outside sales position with territory responsibility
• Proven record of sales success in a service-oriented industry
• Innovative, aggressive, results oriented individual tempered by professionalism and self-awareness with a strong bias for action
• Strong oral and written communication skills with a polished and professional business approach and acumen
• Strong interpersonal skills; actively listens to customers\' needs in both formal and informal settings / environments
• Demonstrated problem solving abilities, proactive use of information and resources, and strong a sense of urgency
• Energetic and sales driven
• Supplier relationship building skills with the highest of integrity
• Ability to work under pressure, multitask and establish priorities
• Strong computer skills – including experience with Apple products as well as using a CRM, Oracle
• No restrictions on travel and able to spend minimum four days to eight days per month travelling in the maritime provinces (overnight trips required) and occasional travel to Ontario for sales meeting
• Generally, with the requirement of one day every month working out of the Truro office to build rapport with, and support, the production team, drivers and management as well as to understand the business and operations

• Competitive Salary Plus an annual bonus
• Flexible Health and Dental Benefit Plan.
• Life Insurance, Disability Insurance, Employee Assistance Program.
• Defined Contribution Pension Plan.
• Educational Assistance Programs, Scholarship Programs, Apprenticeship Programs.

Darling International Canada Inc. is committed to a workforce that reflects the diversity of the communities where our facilities are located. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a manufacturing environment. Darling is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with provincial accessibility legislation. The Human Resources Department will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request. We thank all applicants; however, only those selected for an interview will be contacted.

• Mid-Senior level

• Full-time