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Strategic Customer Success Manager — EdTech (Remote)
Résumé du poste
A leading education technology company in Canada is seeking a Customer Success Manager to develop trusted relationships, drive solution adoption, and ensure customer satisfaction. The role involves managing customer engagement and monitoring usage trends. Ideal candidates have 2–4 years experience in customer success or account management and strong communication skills. This position offers a competitive salary and a remote-first workplace.
Prestations
Qualifications
- 2–4 years of experience in Customer Success or Account Management.
- Proven ability to manage a portfolio of accounts and balance multiple priorities.
- Experience driving adoption and ensuring customer satisfaction post-implementation.
Responsabilités
- Serve as the primary point of contact for assigned customers after implementation.
- Proactively monitor customer usage, adoption trends, and engagement.
- Lead regular customer check-ins and business reviews.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.