Customer Service jobs in Canada

Compensation Grade:

Job Description:

Who We Are:

We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

We are hiring a Store Associate for our store in Brantford (King George Road)!

What Giant Tiger Brings:

• Medical / Dental / Vision Benefits

• Store Discount

• Profit Sharing

• Safety-first environment

What You’ll Be Doing:

• Ensuring a high level of customer service;

• Accurately record customer transactions in electronic cash register, mainline and self checkouts (SCOs);

• Replenish merchandise around the checkout area;

• Following up on hot selling items and completing markdowns and SKU changes when needed;

• Maintaining planograms, labels, tickets and signing standards;

• Performing cycle counts as required;

• Ensuring compliance of all policies when selling Tobacco and Lottery;

• Ensuring health and safety policies and guidelines are followed;

• Ensuring the checkout work area is kept clean and organized;

• Ensuring Loss prevention best practices are followed.
  

What You’ll Bring:

• Strong customer service skills;

• Ability to work independently and as part of a team;

• Ability to handle a variety of tasks in a fast-paced environment;

• Attention to detail;

• Effective communication and interpersonal skills.

When You’ll Work:

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly.

Physical Demands of Position:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, you can expect to:

• Stand and/or walk.

• Bend, twist, and squat.

• lift and/or move up to 18 kg (40 lbs.).

• Perform tasks involving firm grasping.

• Perform repetitive tasks requiring a range of hand motions.

• Reach above shoulder height and below waist level.

• Operate equipment, including using a ladder.

Keyholder Premium (If Applicable):

Opening and closing the store on an ad hoc basis

Closing: running register reports, ensuring all areas are tidy, ensuring all Associates have completed their end of shift tasks, responsible for security of the store including locking and setting alarm

Opening: ensuring store is well-stocked and ready for the customer, clean and tidy, ensuring Associates are ready to open their areas for the shift, starting up registers, unlocking and disabling alarm, receiving deliveries.

Employee Universal Accountabilities:

Ensures a high level of customer service;

Ensuring health and safety policies and guidelines are followed;

Ensuring Loss prevention best practices are followed;

Ensuring compliance of all policies when selling Tobacco and Lottery;

Ensuring emergency protocols are followed.

Job Requisition:

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Are you interested in this position but don’t yet meet all the criteria? We want you to apply anyway!

During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.

If you require accommodation during your pursuit of a role at Giant Tiger please contact careers@gianttiger.com .