Customer Service ofertas em Canadá

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001 to over 1,600 employees in 13 locations around the world.

CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Transportation Division. Located in Montreal, QC in the middle of a thriving aerospace ecosystem, CAMP offers the opportunity to be a part of this thriving industry providing stability and a rich 55+ year history.

Job Summary

We’re looking for a detail-oriented Aviation Maintenance Analyst with a passion for amazing customer service to join our growing Operations Team. Reporting into the Operations Lead and working across Operations and Customer Service, you’ll be responsible for executing CAMP key processes end to end as well as dealing with prospective and existing customers by phone and email. You’ll need to understand our product inside out and build relationships with our customers to understand their needs. This role is an excellent opportunity to further develop your career in aviation maintenance and customer service.

Responsibilities

The Aviation Maintenance Analysts (AMA) operate as a virtual extension of the customers’ aircraft maintenance team. Customer engagement is paramount, and the AMA is responsible for managing each assigned customer account. This includes ensuring that the customer’s aircraft are up-to-date and maintained in the CAMP Maintenance Tracking platform. Specifically, this includes monitoring aircraft inspection and maintenance schedules to ensure adherence to all regulatory guidelines and manufacturer recommendations, ensuring all customer provided maintenance compliance records and other data is processed accurately and in a timely manner, and applying their aviation technical knowledge in a manner that ensures the continued integrity of the customer’s maintenance program. The AMA is viewed internally and externally as the subject matter expert as it pertains to the aircraft maintenance program, as well as the CAMP Maintenance Tracking platform.

Relationships are key and the AMA is expected to develop and promote positive customer relationships that includes providing proactive solutions to customer problems, communicating concepts in a clear and effective manner, and championing the overall customer experience by assuming full accountability for the execution and delivery of all related services.

The candidate should have a strong interest in the aerospace industry and aviation / airline programs and be able to show past performance in successfully managing customer accounts.

Requirements

• 2 to 10 years’ experience in relevant technical field or industry or business, knowledge of aviation maintenance or manufacturing preferred.
• Strong analytical skills including the ability to work with large volumes of data.
• Innate ability to perform all activities with a customer-first mindset.
• Ability to work across teams.
• Ability to effectively communicate key findings and summarize insights and implications to future work or business.
• Organized, detail-oriented, structured thinking and execution.
• Ability to manage multiple tasks simultaneously and adjust priorities as needed to meet deadlines.
• High level of independent judgment and proactivity.
• Ability to collaborate with diverse and complex stakeholders (internal and external), including interacting, gaining credibility, building relationships with, and influencing others at all levels of the organization.
• Self-motivation, entrepreneurialism, high energy, and the ability to successfully function in a high-demand, performance-driven environment.
• Ability to communicate effectively to all audiences in a manner that is clear, logical, and consistent, both verbally and in writing.
• Ability to use MS Office Suite.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com .

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