Customer Care Representative jobs in United States

We\'re Userbrain, a fast-growing B2B SaaS company helping teams test products with real users. We\'re looking for a proactive Account Executive (AE). You\'ll own your pipeline, run meetings, and close deals. You\'ll be responsible for handling sales meetings (discovery, demos, negotiations), while also actively building pipeline through PQL follow-ups or reactivation campaigns. We also expect you to be AI-savvy, integrating AI into your workflows for enrichment, personalized copy creation, and automation to speed up and sharpen your sales process.

Location: Remote (U.S. time zone preferred). Type: Part-time (20h/week).

• Own the full sales cycle: discovery, demo, trial support, negotiation, and close
• Work with qualified inbound leads and PQLs, while also building 30% of your pipeline through your own outbound efforts
• Personalize outreach and follow-ups across email, LinkedIn, and calls
• Integrate AI tools into your daily workflow for lead research, copy creation, and workflow automation
• Track and update the CRM daily, ensuring every opportunity has accurate stages, forecasts, and notes
• Collaborate with Marketing and Success teams to refine ICPs, objection handling, and handovers
• Report weekly on pipeline health, activity levels, and forecast with insights and improvement ideas
• Experiment with new approaches (AI tools, new workflows, segmentation) to improve conversion rates

• Base salary: $40,000–$60,000 gross annually for full-time (40h/week), prorated for this part-time position (around 20h/week). The exact compensation will be determined by factors such as location, seniority, job-related knowledge, skills, and experience
• On-Target Earnings (OTE): $35,000–$45,000 depending on performance

• 3+ years of sales experience (ideally in B2B SaaS, PLG or UX/product-led tools)
• Skilled at running discovery calls, demos, and negotiations with confidence
• Consultative sales style with a focus on building trust and long-term relationships
• Strong communication and copywriting skills for authentic, human outreach
• CRM-fluent, with a love for clean pipeline management
• AI-savvy, already using AI for enrichment, personalization, and automation
• Curious and experimental, always testing new approaches to improve results
• Excellent written and verbal communication in English (German a plus)

• You take on a position of impact and trust with significant responsibility and flexibility, and contribute to the success of a growing global company
• You work independently - but we\'re always there for you and won\'t leave you to fend for yourself
• You are part of a young crew - no outdated procedures or deep hierarchies
• You have the freedom to live wherever you like, as long as you have reliable, fast internet and a permanent residence with the ability to work predominantly CEST hours
• A fair outbound quota (30%), supported by smart enablement, clear ICPs, and strong conversion rates
• We work largely during CEST business hours, but you manage your day
• 1x per year, you will enjoy an all-expenses-paid team trip to an exciting location in Europe
• We offer significant professional development opportunities
• You will have the chance to go to conferences and other networking events
• A healthy work-life balance is essential to us! You\'ll get 40 days of paid holiday (including national holidays)
• We provide up to 10 days/year for paid time off due to illness, for physical or mental health
• You are covered with global health insurance, so you can feel secure no matter where you live
• You\'ll receive a free Userbrain Starter Plan for your personal projects
• You have a Personal Development Budget to invest in courses, books, or tools that help you grow

• Round 1: We receive your application
• Round 2: You complete a take-home project
• Round 3: We invite you to an interview
• Round 4: We complete the reference check & offer you the position
• Round 5: You do a 14-day trial run
• You\'re hired!