Customer Care Representative jobs in Canada

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We’re looking for an experienced and motivated sales leader to join our Account Executive team. Your primary objective will be to ensure the success of our Mid-Market Account Executives by providing coaching, mentorship, and guidance to help the Account Managers meet and exceed their individual and team goals. You will also be responsible for setting performance expectations, monitoring progress, enhancing processes, and providing regular feedback to help your team improve their skills and achieve their targets.

• Manage the day-to-day operations of the team. Create and implement processes to make sure the team is operating efficiently and can meet deadlines and goals. Proactively remove obstacles and solve any problems that can prevent the team from reaching their goals.
• Own people management tasks for direct reports including hiring, onboarding, off-boarding, career development and performance management. Identify training and skill development opportunities for direct reports. Provide consistent coaching through 1-1s, pipeline reviews and getting involved on customer calls.
• Ensure forecasting is accurate and implement measures to accurately report on future pipelines.
• Implement strategic processes and expand on our outbound sales program in order to help the team achieve their revenue targets.
• Provide weekly reporting on the success of the team as well as wins, challenges and strategic initiatives.

• 3+ years of experience leading Account Executive teams.
• You have experience recruiting, hiring, and developing talented and driven individuals.
• You have a passion for coaching, motivating, and mentoring others.
• You have a track record of success in sales leadership within a SaaS or B2B organization.
• You care deeply about the success of your reps and you’re great at celebrating wins and progress.
• You’re an analytical thinker and know how to turn metrics into decisions, and can present data in an impactful way.
• You can identify and make recommendations for improvement in the areas of process, efficiency and productivity.
• You have experience in a fast-growth environment.
• Experience in sales in the CMMS industry or B2B SaaS startup is an asset.

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in MaintainX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

• A "disabled veteran" means a veteran entitled to compensation under laws administered by the Secretary of Veterans Affairs; or a person discharged because of a service-connected disability.
• A "recently separated veteran" means any veteran within three years of discharge.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty during a war or campaign with an authorized badge.
• An "Armed forces service medal veteran" means a veteran who, while serving, participated in a U.S. military operation for which an Armed Forces service medal was awarded.

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