Zscaler Engineer – ZIA, ZPA & Network Security

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Astra-North Infoteck Inc. in Toronto, Ontario, is seeking an experienced Zscaler Engineer / Network Engineer to deploy and operate Zscaler cloud security services. The role focuses on ZIA and ZPA, with a strong network engineering and troubleshooting background.

Responsibilities include deployment, advanced troubleshooting, documentation, training, incident response, and collaboration with security and cloud teams to ensure secure and reliable service delivery.

Qualifications

• 6-8 years of experience in network engineering or equivalent.
• Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
• Experience deploying and configuring Zscaler cloud security services.
• Strong troubleshooting, incident response and root-cause analysis.

Responsibilities

• Deploy and configure Zscaler services across the network (ZIA & ZPA).
• Provide expert-level support, troubleshooting, and root-cause analysis.
• Troubleshoot connectivity and performance issues.
• Monitor service performance to ensure availability.
• Document configurations, procedures and support guidelines.
• Provide training and knowledge transfer to users and teams.
• Support incident response and problem management.
• Assist lifecycle management of security projects and upgrades.
• Collaborate with network, security, and cloud teams for delivery.

Skills

Zscaler Engineer

ZIA

ZPA

Network Troubleshooting

Documentation

Collaboration

Training

Job description

Network Engineer - ZIA, ZPA, Zscaler Cloud Security Services

Location: Hybrid (3 days per week onsite)

Experience Required: 6-8 Years

Job Summary

We are seeking an experienced Zscaler Engineer / Network Engineer to support the deployment, configuration, and ongoing operations of Zscaler security solutions. The ideal candidate will have hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) and a strong background in network engineering and troubleshooting.

Key Responsibilities

• Deploy and configure Zscaler services across the network, including ZIA and ZPA.
• Provide expert-level support for Zscaler solutions, including complex troubleshooting and root cause analysis.
• Troubleshoot connectivity issues and resolve network-related problems.
• Monitor Zscaler service performance to ensure optimal operation and availability.
• Develop and maintain technical documentation, including configurations, procedures, and support guidelines.
• Provide training and knowledge transfer to users and support teams as needed.
• Support operational aspects of Zscaler solutions, including incident response and problem management.
• Assist with the lifecycle management of network security projects, including new implementations, upgrades, and enhancements.
• Collaborate with network engineers, security architects, and cloud teams to ensure successful delivery and support of security initiatives.

Required Skills

• Strong experience as a Zscaler Engineer and/or Network Engineer.
• Hands-on expertise with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
• Experience deploying and configuring Zscaler cloud security services.
• Strong troubleshooting and root cause analysis skills.
• Experience resolving network connectivity and performance issues.
• Knowledge of incident response and problem management processes.
• Experience creating and maintaining technical documentation.
• Strong collaboration and communication skills.

Preferred Skills

• Additional experience supporting network security projects, upgrades, and new deployments.
• Experience working closely with network, cloud, and security architecture teams.

Required Technologies

• Zscaler Cloud Security Services
• ZIA (Zscaler Internet Access)
• ZPA (Zscaler Private Access)
• Network Engineering