YVR - Wine Associate

Paradies Lagardère; Richmond; On-site; CAD 21,000 - 30,000; Full time

Job summary

Paradies Lagardère’s Vino Volo at YVR Airport seeks an Associate to charm guests with wine knowledge and superior service at the tasting bar, lounge, or retail area. You will upsell flights, glasses, food pairings and bottles while delivering memorable guest experiences.

A high school diploma is required (two-year college preferred). Serve Safe certification and retail POS experience are expected, with the ability to lift up to 50 pounds and work flexible hours in a fast-paced airport

Qualifications

• High school diploma or equivalent required; two-year college degree favored.
• One year of server experience in a well-respected full-service restaurant, wine bar or hospitality industry.
• All applicants must be 19 years of age.

Responsibilities

• Provide courteous, friendly, and efficient service to guests at all times.
• Present wine menu, answer questions, and make recommendations.
• Actively upsell wine, food, and merchandise to enhance the guest experience.
• Process all POS transactions quickly and accurately following guidelines.
• Maintain a clean, organized work environment and collaborate with team.

Skills

Wine knowledge

Customer service

Upselling

POS systems

Serve Safe

English communication

Stamina

Team player

Education

High school diploma or equivalent

Two-year college preferred

Tools

Cash handling procedures

Job description

The Associate is responsible for charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the store. They deliver exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of wine and food menus to take orders, answer questions and make suggestions. You will create and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience. The primary goals of the Associate are to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers.

In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES

All Vino Volo positions, including the Associate, require that you embody a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. We invite you to embrace our family culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine. The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.

DUTIES AND RESPONSIBILITIES:

• Must love and take care of guests!
• Must have a passion for guest service.
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Treat guest and peers in accordance with the core values of the company
• Warmly greet and acknowledge guests promptly.
• Present the menu, answers questions, and makes suggestions regarding wine, food, and service.
• Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
• Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
• Actively up-sell guests on food, wine and merchandise in order to enhance their experience
• Totals bill accurately and accept payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials and back-bar offerings
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Works together with fellow employees and management to ensure that all guests have the best experience possible.
• Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff.
• As an Associate, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
• Maintain a clean organized work environment
• Support other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Enthusiastically supports decisions once they have been made by management.
• Maintain current adult beverage certification. Ensure responsible service of alcohol.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.
• Other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS:

• High school diploma or equivalent required; two-year college degree is favored.
• Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry.
• All applicants must be 19 years of Age

POSITION QUALIFICATIONS:

• Skilled at and enjoys delivering excellent customer service
• Enthusiasm for wines and a desire to learn more about wines
• Highly responsible and reliable
• Serve Safe certification for alcohol and food handling
• Experienced with and proficient in using retail point-of-sale systems
• Successfully passing required TSA screening and background check
• 19 years of age or older (must be able to taste and evaluate product)
• Ability to communicate in English effectively, both orally and in writing.
• Able to work overtime or late into the evening in the event of flight delays.
• Able to carry and balance a flight of wine
• Able to push, pull, lift and/or carry up to 50 pounds

Pay: $18.25/hour + tips - Part-time or Fulltime

Work location: YVR Airport

This position will require a Canadian Criminal Records Check (CCRC). This piece of documentation is a background check of your criminal history and can be acquired at your local police station. Are you willing to acquire a Canadian Criminal Record Check to work at the airport in this position?

Paradies Lagardere is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodation to job applicants with disabilities.

This position description is merely intended to describe the primary elements of the position. Vino Volo (a Paradies Lagardère Company) reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.