Youth League and Program Manager

Canlan Sports; Burnaby; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading recreational sports complex operator in Metro Vancouver is looking for a Youth League and Program Manager. The role involves overseeing various youth programs, managing staff, and ensuring a high standard of customer service. Ideal candidates will have a degree in a related field and 3-5 years of supervisory experience in a sports-related business. A strong focus on sales and customer relationship development is essential.

Qualifications

• 3-5 years of supervisory experience in a sports-related business.
• Clear vulnerable sector police check required.
• Experience with camps and community programs.

Responsibilities

• Oversee Youth Leagues and Programs.
• Manage staff and optimize customer experience.
• Drive program promotion and sales.

Skills

Supervisory experience

Customer management

Organizational skills

Sales leadership

Proficiency in Microsoft Office

Education

University Degree or College Diploma in Business, Recreation, Facility Management

Standard First Aid/AED certification

Job description

Overview

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company is committed to service excellence in the recreation-entertainment and hospitality industry.

Rate of Pay: $50,000 - $55,000/year

Job Summary

The Youth League and Program Manager oversees Youth Leagues, Learn to Skate, Learn to Play Hockey Programs, and Camps. This role collaborates with Centralized Programs teams to ensure consistent program delivery. Leadership, innovation, and a focus on customer service are key aspects of this role.

Position Requirements

• Adherence to approved Canlan Sports policies and on-site schedules.
• Occasional travel for team meetings or conferences.

Accountabilities

• The Manager is accountable for:
• • Staff management, program operations oversight, optimizing customer experience, and financial management.

Leadership Competencies And Responsibilities

• Team Management: Oversight of part-time instructors with an emphasis on consistent program delivery.
• Customer Relationship Development: Fostering a customer-focused culture.
• Sales Leadership: Driving program promotion and sales.
• Decision-making and Management: Assisting in the execution of the Annual Operating Plan.

Key Relationships

• Building strategic partnerships internally to drive the success of Canlan Sports.

Qualifications And Education

• University Degree or College Diploma in Business, Recreation, Facility Management, or related.
• Standard First Aid/AED certification preferred.
• Clear vulnerable sector police check required.

Abilities, Attributes, And Experience

• 3-5 years of supervisory experience in a sports-related business.
• Proficiency in Microsoft Office.
• Experience with camps and community programs.
• Knowledge of various sports, particularly hockey and figure skating.
• Strong organizational and customer management skills.

If you are interested please apply online.

NOTE: Only those applicants under consideration will be contacted. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.