Yard/Warehouse Manager (Bilingual - FR/EN)

J.D. Irving, Limited; Bathurst; On-site; CAD 50,000 - 70,000; Full time

Job summary

A retail company in Gloucester County, Bathurst is seeking a Yard/Warehouse Manager responsible for enhancing customer satisfaction and store efficiency. The role involves leading a team to meet sales goals, ensuring high standards of safety and service, and engaging directly with customers. Ideal candidates will have strong leadership skills, retail experience, and be bilingual (French/English).

Qualifications

• Proven ability to lead and motivate a team in a fast-paced retail setting.
• Strong organizational and problem-solving skills with the ability to manage shifting priorities.
• Demonstrates a passion for customer service and a commitment to achieving sales goals.
• Ability to lift up to 55 lbs and stand for extended periods.
• CSA-approved steel-toed footwear is required.

Responsibilities

• Lead the department by setting the example in safety and customer service.
• Drive sales by engaging with customers and analyzing performance metrics.
• Communicate priorities clearly to associates ensuring necessary tools and support.
• Coach team members through regular performance conversations.
• Resolve associate and customer concerns professionally.
• Partner with Assistant Manager for store-wide initiatives and operational standards.

Skills

Leadership in retail

Organizational skills

Customer service orientation

Bilingual (French/English)

Job description

As a Yard/Warehouse Management, you will embedded within the retail environment and requires close collaboration with store leadership, warehouse teams, and customer service to drive operational efficiency and enhance the overall shopping experience. Your leadership will directly impact customer satisfaction, sales performance, and the store's reputation for reliable service.

Qualifications

• Proven ability to lead and motivate a team in a fast-paced retail setting.
• Strong organizational and problem-solving skills with the ability to manage shifting priorities.
• Demonstrates a passion for customer service and a commitment to achieving sales goals.
• Previous experience in retail sales and team supervision is preferred.
• Product knowledge within the department is considered an asset.
• Ability to lift up to 55 lbs and stand for extended periods.
• CSA-approved steel-toed footwear is required while on shift.
• Career progression opportunities include advancement to Assistant Manager roles.
• Bilingual - French/English

Responsibilities

• Lead the department by setting the example in safety, customer service, and visual merchandising standards.
• Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
• Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
• Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
• Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
• Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.