Yard Administrator (Supply Chain/Logistics)

Penske Truck Rental; Cambridge; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading logistics company is seeking a dedicated associate for customer service operations in Cambridge. This role requires a high school diploma and involves monitoring yard operations, providing status updates to customers, and handling routine inquiries. Candidates should have strong organizational skills and be able to work rotating shifts. The position supports the Night Shift and demands a commitment to teamwork and safety in a dynamic environment.

Qualifications

• 1 year of customer service experience preferred.
• Ability to work rotating shifts (Mornings, Afternoons and Overnights) required.
• Willingness to travel as necessary.

Responsibilities

• Acts as the first line of contact for customers' routine reporting requirements.
• Establish and maintain reporting, recordkeeping and retention policies.
• Provides customer with status updates.

Skills

Customer service skills

Intermediate skills in Microsoft Office

Problem solving skills

Teamwork

Education

High School Diploma or equivalent

Job description

Position Summary

Monitors, tracks and provides information about overall yard operations relating to the movement of trailers and freight (i.e. facility location, standard yard operations, window times, licensing, permitting, reporting).

This position supports the Night Shift, Monday to Friday and every other weekend.

Major Responsibilities

• Acts as the first line of contact for customers' routine reporting requirements
• Establish and maintain reporting, recordkeeping and retention policies for internal records, ensuring corporate and regulatory compliance
• Provides customer with status updates
• Monitors route status
• Provides information to third party resources
• Escalates all non-routine customer inquiries appropriately
• Manages and issues equipment as necessary
• Performs general administrative office duties (i.e. mail distribution, filing, reporting, reconciling invoices, data entry)
• Accountable for maintaining a safe work environment
• Adherence to company guidelines and expectations
• Other projects as assigned by the Supervisor

Qualifications

• High School Diploma or equivalent required
• 1 year of customer service experience preferred
• Intermediate skills in Microsoft Office, Outlook and Inter / Intranet use
• Ability to work rotating shifts (Mornings, Afternoons and Overnights) required
• Strong problem solving and organization skills required
• Ability to work cooperatively and effectively with others in a team environment
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required

Physical Requirements

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to remember and understand certain instructions, guidelines or other information. The associate must be able to see and verbally communicate. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske Logistics

Penske Logistics engineers state‑of‑the‑art transportation, warehousing and freight management solutions that deliver powerful business results for market‑leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply‑chain costs. Visit Penske Logistics to learn more.

Penske is committed to the principle of equity in employment.