Wraparound Facilitator (#1576)

YouthLink; Toronto; On-site; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Health & dental coverage for you and a

Vacation with pay (20 days/year)

Authorized absence days

Agency days

Parental leave top-up

Pension plan after 2 years

Job summary

YouthLink is seeking a dedicated Wraparound Facilitator to support youth under 18 at risk of entering care. You will guide families through a strengths-based process, coordinate a collaborative team of supports, and advocate for youth needs across agencies.

Role requires education in social work or related field, 2+ years of youth/family work, and commitment to equity and trauma-informed practices. Evening hours and local travel are possible.

Qualifications

• Completion of Undergraduate Degree in Social Work, Psychology or related field.
• Wraparound Facilitator Training - must have or be willing to obtain as condition of employment.
• CPI (Non-Violent Crisis Intervention) training - must be willing to obtain as condition of employment.
• Trauma Informed training – asset.

Responsibilities

• Provide Wraparound Services for youth 12-18 at risk or in care; guide families through strengths-based processes and develop customized plans.
• Promote family engagement, coordinate team supports, and advocate with service providers.
• Conduct outreach, assess eligibility, and coordinate with Child Welfare and schools.
• Facilitate in-home, community, and virtual Wraparound meetings; document plans and outcomes.
• Maintain client files, reports, and wraparound materials; support calendars and logistics.

Skills

Time management

Interpersonal skills

Teamwork

Cultural competency

Trauma-informed care

Communication

Bilingualism (asset)

Education

Undergraduate degree in Social Work or related field

Wraparound Facilitator Training (or willing to obtain)

CPI / Non-violent Crisis Intervention training (or willing)

Trauma-informed training (asset)

Standard First Aid Certification (asset)

Job description

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.

YouthLink Benefits are Top of Class!

• Competitive pay
• Health & dental coverage for you and your family with 100% premium cost paid by employer.
• Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
• 5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.
• 3 paid agency days every calendar year after 3 calendar months service.
• Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
• 100% premium cost for long-term disability coverage paid by employee.
• Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer

Wraparound Facilitator

(Contract full-time, 35 hours/week)

Starting ASAP – 1 Year Contract

Bargaining Unit Position

The Wraparound Facilitator position is responsible for providing Wraparound Services for youth 12- under 18 years old who are at risk of going into care or who are currently in care and require support to return home. The position is responsible for guiding the family through a strengths based process of Wraparound stages i.e. identifying and coordinating crisis/safety plans, identifying and coordinating a collaborative team of supports, identifying family goals, developing a customized plan, providing ongoing guidance and coordination of services, advocacy, referrals and connecting to resources, ensuring the youth has a voice, and facilitating the specific needs of the family in an effort to keep families together and help youth realize their hopes and dreams.

Highlights of Your Role

Indirect client related activities/responsibilities include

• Conduct outreach presentations to Child Welfare and Central Point of Intake to create awareness about Wraparound and generate referrals
• Respond to inquiries, referrals, consults, determine eligibility – refer to alternate services if not eligible
• Liaison/consultation/mediation with, service providers, team members, other stakeholders/relevant parties such as schools, counselling, parental supports, etc….
• Advocacy
• Coordinate with Child Welfare, and various service providers
• Invite potential team members, explains process, secure commitment, and coordinate team meetings
• Case consultation with internal colleagues i.e. Clinical consult, outreach worker, residential programs, etc…
• Local travel to meetings/appointments
• Research relevant programs and resources for clients

Facilitation/direct, client interaction activities/responsibilities include;

• Promote/orient family to Wraparound, review/complete consents
• Facilitate in-home, community, and virtual Wraparound meetings to address crisis or safety concerns, assess strengths, needs, culture, values, beliefs
• Implement strengths based problem solving, identify creative solutions and coping strategies
• Identify life domain areas to support family vision & goal
• Identify/develop team of formal and informal supports
• Develop, review, revise, record, and distribute Wraparound plans
• Facilitate/participate in Family Conference meetings.
• Meet one on one with youth to engage, build trust
• Coordination, follow up, info-sharing via phone, or electronically
• Accompany clients to meetings/appointments
• Conduct pre/post evaluations and surveys
• Completion of client and administrative reports, case notes, statistics, and client file management in accordance with organizational guidelines
• Draft Wraparound plans, meeting agendas, strengths lists, and other Wraparound activity documents
• Create/update promotional materials and presentations
• Maintain updated daily calendar and complete daily timesheet
• Mileage and expense tracking/submission

Organizational duties/responsibilities include:

• Participate in individual supervision, peer support meetings, Child Welfare meetings, Wraparound Canada, Wraparound Ontario
• Participate in mandatory and other relevant training/professional development opportunities
• Actively contribute to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall plan
• Take all reasonable and necessary precautions to protect personal health & safety and that of clients and co-workers by demonstrating knowledge of/adhering to the policies, procedures, and safe practices of YouthLink.

Other:

• Provide back up for other facilitator as needed
• Mentoring new facilitators as needed
• All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition.

Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition.

Highlights of What You Bring

Education and Training:

• Completion of Undergraduate Degree in Social Work, Psychology or Degree / Diploma in Child & Youth Worker/Social Services/Community Justice related field or combination of education & directly related experience.
• Standard First Aid Certification is an asset
• Wraparound Facilitator Training - Must have or be willing to obtain as condition of employment
• CPI (Non- Violent Crisis Intervention – Must be willing to obtain as condition of employment
• Trauma Informed training – an asset

Experience:

• 2 years’ experience in working with youth and families, parenting groups, strength-based work, team-building and working with high need youth and families.
• Demonstrated ability and experience in working with marginalized youth, their families, newcomers and diverse youth populations living in under-served communities.
• Demonstrated knowledge of youth/family engagement practices
• Knowledgeable in substance abuse issues and harm reduction approaches
• Demonstrated ability to work with youth and families from a trauma informed strengths-based relationship-based approach an asset
• Operating using an Anti-Black Racism lens is an asset.

Knowledge, Skills and Abilities:

• Excellent time management and organizational skills.
• Excellent interpersonal and communication skills.
• Demonstrated ability to work as a member of a multidisciplinary team.
• Proficient in computer usage skills
• Good understanding of issues faced by culturally diverse, low income populations
• Demonstrated knowledge of youth/family engagement practices
• Demonstrated ability to work as a member of a multidisciplinary team
• Knowledge of diversity, equity, and trauma-informed care principles
• Knowledgeable in substance abuse issues and harm reduction approaches.
• Familiar with community resources and services within Scarborough and the GTA
• Trauma Informed training – an asset.
• Specialized training in de-escalation, conflict resolution, mediation and negotiation skills an asset.
• Additional social media skills an asset.
• Ability to speak a second language spoken within the community (Tamil, Urdu, Farsi, Creole, French, and Spanish) is an asset.
• Awareness of relevant laws, regulations, and mental health issues.
• Empowerment and cultural competency.
• Advocacy skills and commitment to ongoing learning.
• Standard First Aid Certification is an asset.
• Capacity to remain calm and maintain confidentiality.
• Commitment to diversity, equity, and inclusion principles, including anti-Black Racism.
• Bilingualism is an asset.

Additional Requirements:

• Must be able to obtain a Broad Record Police Check.

Compensation:

• Starting $50,105.

Work hours and Work Conditions:

• This position requires occasional evening hours.
• There are some risks involved in this position such as crisis management. Some local travelling required.

Full job description available here: https://youthlink.ca/wp-content/uploads/2026/09/JD-Wraparound-Facilitator-April-2025.pdf

As an organization committed to equity and justice in our community, we believe lived experience and knowledge of equity, diversity, belonging and anti-Black racism is a critical component in our recruitment process. If you have a disability and require accessibility accommodations with the application process, please contact [e-mail].

AI Disclosure:

Our Hiring Process & Use of Technology:

• At our organization, people are at the heart of everything we do—including how we hire. We utilize an HRIS platform with integrated AI capabilities to support elements of our recruitment process, including application screening and candidate evaluation. These tools are used to enhance efficiency and consistency but do not replace human decision-making. We are committed to fair, inclusive, and equitable hiring practices, and we regularly reflect on our processes to reduce bias and ensure all candidates are treated with care and respect. If you require accommodations during the recruitment process or have any questions about how your application is reviewed, please feel free to reach out—we’re happy to support you.