Workplace Services Customer Service Coordinator (6-Month Contract)

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Toronto is seeking a Workplace Services Customer Service Coordinator on a 6-month contract. The role requires exceptional client service skills and involves greeting visitors, managing calls, and coordinating meeting logistics. Ideal candidates will have post-secondary education and experience in client service. Opportunities for growth and a competitive compensation package are part of the offer.

Benefits

Competitive compensation package

Opportunities for skill development

Supportive team environment

Qualifications

• Exceptional client service experience.
• Highly adaptable and responsive in fast-paced environments.
• Sound judgement regarding confidential matters.

Responsibilities

• First point of contact and face of the firm.
• Greet visitors and manage incoming calls.
• Coordinate meeting room bookings and set up.

Skills

Client service experience

Quick-thinking

Adaptability

Education

Post-secondary education

Job description

Workplace Services Customer Service Coordinator (6-Month Contract)

Location: Toronto

Other locations: Primary Location Only

Date: Oct 21, 2025

Requisition ID: 1653869

The opportunity

You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

As the Workplace Services Customer Service Coordinator –6 Month contract- you will be the first point of contact for the firm and the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customers’ needs to exceed expectations. Your key responsibilities also include:

• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner.
• Incoming calls: Answer queries and directs calls.
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival.
• Security badges: Maintain and track visitor and temporary building and/or office security badges.
• Meeting preparation: Coordinate meeting room bookings, help with room set up, tear down/clean up.
• Assistance/ Backup WSG Support: Cross‑trained to assist in various WSG areas such as the mailroom, security desk, facilities related duties, and taking on broader reception duties, to maintain seamless coverage and operational flexibility.
• Equipment management: Understand and operate office equipment, place service calls as needed.
• Light housekeeping: wiping down counters, maintaining reception area.
• Overtime required as needed.

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success.
• Develop and maintain relationships to efficiently leverage expertise.
• Sound judgement regarding confidential and sensitive matters. Aptitude to differentiate when to act independently or team with others.
• Highly adaptable and always ready to tackle new priorities or unexpected situations with ease.
• Quick‑thinking and responsiveness in a fast‑paced environment, able to manage multiple tasks efficiently.
• Motivated to grow, open to feedback, and eager to expand knowledge and skills.

What we look for

• Exceptional client service experience.

Ideally, you’ll also have

• Reception and general facilities experience.
• Professional services firm experience.
• Post‑secondary education.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high‑performance teaming – where you can shape the future with confidence for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

Diversity and Inclusion at EY / Inclusiveness at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.