Workplace Experience & Operations Lead

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto is seeking an Operations Lead to enhance workplace experience for employees. You will be responsible for the delivery of onsite and virtual services while managing security access, coordinating maintenance, and ensuring compliance with governance regulations. The ideal candidate has strong leadership experience in the financial industry and is skilled in service delivery, community management, and communication. This role emphasizes collaboration and continuous improvement within an inclusive culture.

Qualifications

• Strong leadership abilities to manage a team in a financial environment.
• Familiarity with bank accounting controls and organization.
• Experience in business continuity planning and compliance reporting.

Responsibilities

• Deliver and improve workplace experience.
• Support on-site and virtual services.
• Manage security access records.
• Coordinate maintenance issues with Building Services.
• Participate in OHS committee meetings.

Skills

Service delivery

Community management

Communication building

Prioritization

Problem solving

Education

5 years' experience in financial industry

Tools

Microsoft Office Suite

Power BI

OfficeSpace

Visitor Management Software

Job description

A leading financial institution in Toronto is seeking an Operations Lead to enhance workplace experience for employees. You will be responsible for the delivery of onsite and virtual services while managing security access, coordinating maintenance, and ensuring compliance with governance regulations. The ideal candidate has strong leadership experience in the financial industry and is skilled in service delivery, community management, and communication. This role emphasizes collaboration and continuous improvement within an inclusive culture.