Workplace Coordinator

Rippling; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading tech company in Toronto is seeking a Workplace Coordinator to enhance office operations and employee experience. Responsibilities include responding to inquiries, managing office supplies, and conducting daily walkthroughs. Candidates should have 2+ years of relevant experience and strong problem-solving skills. This role requires in-office work five days a week, fostering a collaborative environment.

Qualifications

• 2+ years of experience in Workplace Operations, Customer Service, or Facilities Management.
• Comfortable following structured processes while identifying opportunities for improvement.
• Ability to work both independently and collaboratively.

Responsibilities

• Respond to workplace tickets and employee inquiries.
• Conduct daily office walkthroughs.
• Manage workplace checklists and update them based on feedback.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Proactive mindset

Tools

Jira

Slack

Job description

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

As a Workplace Coordinator, you will play a key role in supporting daily office operations, responding to employee requests, and ensuring a smooth, productive workplace experience. You will work closely with the Workplace Manager while taking increasing ownership of tasks, troubleshooting issues proactively, and advocating for improvements within the office. This role requires strong communication, problem-solving skills, and the ability to balance multiple priorities in a fast-paced environment.

Please note this role will require being in the office 5x per week (M-F).

What you will do

• Respond to workplace tickets and employee inquiries, ensuring timely resolution of office-related needs.
• Conduct daily office walkthroughs to ensure a clean, functional, and safe environment, identifying areas for improvement.
• Manage workplace checklists and proactively update them based on feedback and operational needs.
• Support food & beverage programs, office supplies management, and shipping & receiving to ensure smooth day-to-day operations.
• Assist in executing small-scale office projects, process improvements, and workplace initiatives.
• Collaborate with internal teams to support employee moves, event setups, and general office needs.
• Work with building management to submit and track facility requests, ensuring completion of maintenance tasks.
• Provide empathetic yet clear communication to employees regarding workplace policies and guidelines.
• Take increasing ownership of tasks, making judgment calls on priorities when handling competing requests (e.g., triaging AV issues vs. desk-related concerns).
• Maintain workplace documentation, updating Confluence pages with the latest processes and information.
• Support workplace engagement efforts by fostering a joyful and connected employee experience.
• Collaborate with the workplace team to plan, source, and execute events like month-end happy hours and engagement pop-ups.
• Act as a resource for employees, advising on workplace best practices and solutions while escalating issues when necessary.

What you will need

• 2+ years of experience in Workplace Operations, Customer Service, or Facilities Management
• Strong customer service experience with excellent communication and problem-solving skills.
• Ability to prioritize and manage multiple tasks efficiently, exercising good judgment in fast-paced situations.
• Proactive mindset with a strong sense of ownership and accountability for workplace operations.
• Comfortable following structured processes while also identifying opportunities for improvement.
• Strong attention to detail, ensuring workplace standards and checklists are consistently upheld.
• Ability to work both independently and collaboratively, receiving direction while taking increasing autonomy over tasks.
• Experience with ticketing systems (e.g., Jira, Slack) and ability to document workplace processes effectively.
• Maintains a solution-oriented and positive attitude, even when faced with challenges.
• Required to be onsite 5 days a week.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.