Workplace Concierge

BGIS; London; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading facility management company in London, Ontario, is seeking a Workplace Concierge to enhance the workplace experience for employees and visitors. The role involves client support, event planning, and ensuring a seamless workplace environment. Candidates should have communication skills, a service-oriented approach, and relevant experience. This position offers a dynamic work environment with flexible hours.

Qualifications

• Bachelor's degree or relevant work experience required.
• Customer-facing skills with a can-do attitude.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Support customers and visitors in a friendly manner.
• Greet visitors and explain office space functionalities.
• Assist with event planning and meeting space setup.

Skills

Strong written and verbal communication skills in English

Service-oriented attitude

Ability to exercise sound judgement

Strong organization skills

Education

University degree or 1-3 years’ relevant experience

Tools

MS Office Suite

Job description

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com.

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

• Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
• High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
• Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

SUMMARY

The role of the Workplace Concierge will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees and visitors. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators and any other applicable amenities. In this role, there is a unique opportunity to influence how employees work, and directly impact their workday. You will work with a team of professionals delivering workplace services including hospitality, event space coordination, and space occupancy. In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees. This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

Client Support

• High-end client facing role, and the go-to person for the workplace strategy program in the office environment.
• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system.
• Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges.
• Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests.
• Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
• Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
• Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
• Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.

KNOWLEDGE & SKILLS

• University degree or 1-3 years’ of job-related relevant experience.
• Intuitive in understanding and aligning priorities to align with client goals and desired outcomes.
• Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances.
• Able to exercise sound judgement, make decisions, and provide direction.
• Comfortable dealing with issues and people.
• Strong written and verbal communication skills in English presented in a professional manner.
• Strong computer skills, including MS suite of software working on laptop, tablet and phone.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Strong organization skills and enjoy multi-tasking.
• Be flexible and responsive to real-time requests.
• Detail oriented and accurate.
• Ability to work under pressure while meeting deadlines.
• Highly mobile role, requiring inspection of large areas on multiple floors.
• Background in event planning would be considered an asset.

Licenses and/or Professional Accreditation

• None required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l\'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d\'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d\'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d\'une manière qui tiendra compte des besoins d\'accessibilité du candidat en fonction de son handicap.