Workplace Ambassador

TD; Ottawa; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD in Ottawa is seeking an Enterprise Real Estate Workplace Ambassador to keep shared spaces inviting, organized, and ready for colleagues. You’ll move through the office, ensuring coffee areas, meeting rooms, and lounges remain welcoming and well-stocked, while engaging with staff across floors to support daily workplace needs.

The role emphasizes hands-on, on-the-floor engagement, event support, and proactive problem-solving in a dynamic corporate setting.

Qualifications

• Post-secondary education or equivalent experience in office administration, hospitality, workplace services, or similar.
• Strong organizational skills with the ability to juggle priorities in a fast-paced environment.
• Hospitality mindset – you’re proactive, adaptable, and service-driven.
• Excellent communication and people skills; you’re confident engaging with a wide range of colleagues.
• Comfort working in a high-visibility, dynamic corporate setting.
• Tech savvy, with proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Elevate shared spaces by keeping cafés, meeting rooms, and common areas guest-ready throughout the day.
• Own café and coffee operations – manage inventory, restock supplies, and support behind the scenes.
• Be a go-to on-the-floor resource for colleagues, offering real-time support and problem-solving.
• Support day-to-day workplace needs and help colleagues navigate the space.
• Assist with in-office programming, events, and setup to ensure a seamless experience.

Skills

Hospitality mindset

People skills

Excellent communication

Tech savvy

Microsoft Office

Customer service

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

Job description

Work Location:

Ottawa, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

45,700 - 61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Enterprise Real Estate Workplace Ambassador is the heartbeat of our office experience – a visible, mobile individual who makes every floor feel welcoming,engaging and human.Thisisn’ta desk job;it’sa moving, people-focused role that enhancesthe officeexperience.You’llspend your day in motion: keeping shared spaces polished, helping colleagues find what they need and sparking little moments of colleague engagement.

What You’ll Do

Elevate Shared Spaces

• Bring our spaces to life by keeping cafés, coffee stops, inclusive spaces, and meeting rooms guest-ready throughout the day
• Own café and coffee operations – managing inventory, restocking supplies, and ensuring everything runs seamlessly behind the scenes
• Maintain a polished, welcoming environment by keeping spaces clean, organized, and consistently stocked
• Ensure meeting rooms are always ready to go with timely setups, resets, and proactive floor walkthroughs
• Spot and solve issues before they’re noticed – conducting regular floor checks and coordinating cleaning, maintenance, or repairs as needed

Support the Workplace Experience

• Be a go-to, on-the-floor resource for colleagues—offering real-time support, guidance, and problem-solving
• Help colleagues navigate the space with ease, from finding workstations to understanding seating zones and hubs
• Partner with teams across the business to support day-to-day workplace needs
• Create a welcoming, approachable presence that makes colleagues feel supported and taken care of

Drive Colleague Engagement

• Help bring workplace moments to life—supporting in-office programming, enterprise events, and surprise-and-delight experiences
• Assist with event execution, including setup, catering coordination, and on-the-day support
• Ensure spaces are thoughtfully prepared before, during, and after events to deliver a seamless experience
• Act as a porter, moving flexible furniture in shared spaces and setting up rooms to layout specifications.

Keep Operations Running Smoothly

• Welcome visitors and provide friendly wayfinding and support
• Submit, coordinate and track facility and technology service requests
• Optional: step into additional roles such as Fire Warden or First Aid Representative (training provided)

Job Requirements:

What the Role Requires

• Stay active and visible across multiple floors – this is a hands-on, on-the-ground role
• Comfort being on your feet for extended periods throughout the day
• Ability to lift and move supplies (up to 50 lbs) as needed

What You Bring

• Post-secondary education or equivalent experience in office administration, hospitality, workplace services, or similar
• Strong organizational skills with the ability to juggle priorities in a fast-paced environment
• A hospitality mindset – you’re proactive, adaptable, and service-driven
• Excellent communication and people skills; you’re confident engaging with a wide range of colleagues
• Comfort working in a high-visibility, dynamic corporate setting
• Tech savvy, with proficiency in Microsoft Office (Word, Excel, PowerPoint)

Who We Are:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet