Workforce Planning Analyst — Hybrid, Growth & Impact

Intact Financial Corporation; Laval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial corporation in Quebec is seeking a Workforce Planning Analyst to drive operational excellence and enhance customer experiences. The role involves ensuring service level objectives are met and spearheading innovative strategies. Candidates should display strong communication skills and a passion for innovation. Bilingualism in French and English is necessary, and this position offers a hybrid work model along with a comprehensive benefits package including a flex pension and wellness programs.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Flexible work arrangements

Annual wellness account

Dynamic learning ecosystem

Community Impact program

Qualifications

• A passion and vision for innovation and leadership.
• Experience in workforce planning.
• Persuasive communication skills.
• Strong time management skills.
• Bilingualism is required.

Responsibilities

• Ensure service level objectives are met.
• Lead real-time schedule transformation.
• Design innovative strategies to enhance customer satisfaction.
• Generate analyses to drive operational improvement.
• Provide support to users effectively.

Skills

Innovation

Leadership

Communication

Time management

Bilingualism (French/English)

Education

Studies in business, mathematics, or economics

Tools

Technical tools

Job description

A leading financial corporation in Quebec is seeking a Workforce Planning Analyst to drive operational excellence and enhance customer experiences. The role involves ensuring service level objectives are met and spearheading innovative strategies. Candidates should display strong communication skills and a passion for innovation. Bilingualism in French and English is necessary, and this position offers a hybrid work model along with a comprehensive benefits package including a flex pension and wellness programs.