Workflow Planner

FedEx Group; Coteau-du-Lac; On-site; CAD 29,000 - 36,000; Full time

Job summary

FedEx Group in Quebec, Canada is seeking a Workflow Planner to oversee the smooth flow of goods from vendors to customers across picking, shipping and receiving. You will schedule orders, coordinate systems, and collaborate with customer service to ensure accurate and timely deliveries.

The role requires a high school diploma or GED, 0–2 years in logistics, and familiarity with RF equipment, Microsoft Office and warehouse management systems. Strong attention to detail and teamwork are essential.

Qualifications

• High school diploma or GED preferred.
• 0–2 years of relevant experience in logistics, warehouse, or supply chain operations.
• Familiarity with material handling and RF equipment.
• Basic computer skills; proficiency in Microsoft Office (Excel, Word, Outlook) preferred.
• Experience with Warehouse Management Systems (WMS) preferred.

Responsibilities

• Schedule all inbound and outbound orders in company systems.
• Investigate and report shortages; initiate corrective actions.
• Request approval via email to cut product when necessary.
• Coordinate order processing across systems and personnel.
• Direct the flow of trailers and containers between yard and dock doors.
• Prioritize and monitor daily workload to ensure timely completion and adherence to customer requirements.
• Report urgent loads to appropriate management personnel.
• Maintain accurate records of inbound and outbound deliveries; assist in resolving discrepancies.
• Prepare outbound paperwork and documentation.
• Collaborate closely with customer service to ensure smooth order flow.
• Ensure complete and accurate information is communicated to the next shift.
• Perform other duties as assigned by supervisor or manager.

Skills

RF equipment

Microsoft Office

Warehouse Management Systems

Attention to detail

Urgency & flexibility

Communication

Customer service

Team player

Education

High school diploma or GED

Tools

Warehouse Management Systems (WMS)

Microsoft Office

Job description

Schedule - G Shift: Monday to Thursday from 4:30PM-3:00AM

Position Summary

The Workflow Planner is responsible for maintaining the continuous flow of product from vendors to customers, specifically across the picking, shipping, and receiving functions of the facility. This role ensures product safety, quality, and legality while coordinating daily operations and supporting customer service and inventory accuracy.

Primary Responsibilities

• Schedule all inbound and outbound orders in company systems.
• Investigate and report shortages; initiate corrective actions.
• Request approval via email to cut product when necessary.
• Coordinate order processing across systems and personnel.
• Direct the flow of trailers and containers between yard and dock doors.
• Prioritize and monitor daily workload to ensure timely completion and adherence to customer requirements.
• Report urgent loads to appropriate management personnel.
• Maintain accurate records of inbound and outbound deliveries; assist in resolving discrepancies.
• Prepare outbound paperwork and documentation.
• Collaborate closely with customer service to ensure smooth order flow.
• Ensure complete and accurate information is communicated to the next shift.
• Perform other duties as assigned by supervisor or manager.

Education and Experience

• High school diploma or GED preferred.
• 0--2 years of relevant experience in logistics, warehouse, or supply chain operations.

Skills and Competencies

• Familiarity with material handling and radio frequency (RF) equipment.
• Basic computer skills; proficiency in Microsoft Office (Excel, Word, Outlook) preferred.
• Experience with Warehouse Management Systems (WMS) preferred.
• Strong attention to detail and commitment to quality.
• Ability to work with urgency and flexibility to meet deadlines.
• Excellent verbal and written communication skills.
• Customer service oriented and strong team player.

Requirements, Perks, and Benefits (CA -- Salaried & CA -- Hourly)

If the incumbent resides in the province of Quebec, Functional French (written and spoken) is required.

Physical/Cognitive Requirements (with or without accommodation)

• Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift and carry items up to 50 pounds.

At FedEx, our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer--one that represents the diversity of our customers and the communities we serve. We foster respectful, safe, and inclusive workplaces where everyone is valued for their unique contributions.

Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

Job Disclaimer (Canada)

This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

The incumbent is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows environment, successfully complete all recurrence training, maintain annual accreditations where applicable, and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, functional French (written and spoken) is required.

In the recruitment and selection process to fill this vacancy, Artificial Intelligence may be used.

Driving Requirements (If Applicable)

Candidates for positions that require driving as a core competency must have a valid driver's license (e.g., Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application.

Candidates will be assessed through careful consideration of:

1. Their current driver's abstract
2. Their performance during application interviews
3. Their performance on any driver competency assessments administered

Shift

Monday - Thursday - 2nd Shift (Afternoon/Evening)

Pay Range

CAD $21.00 - CAD $26.61

Pay Transparency

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on education/training, and a candidate's work experience.