Work Order Entry Clerk

ALS Canada Ltd.; Timmins; On-site; CAD 35,000 - 52,000; Full time

Job summary

ALS Canada Ltd. is seeking an Administrative Assistant to ensure accurate, timely entry of client work orders and to support staff with processes and technical requirements related to samples.

The role emphasizes strong English communication, interpersonal skills, and a customer-service mindset, with 24/7 operations across day, afternoon, and graveyard shifts including weekends.

Qualifications

• Previous experience with data entry systems required
• Administrative Assistant training or business degree preferred

Responsibilities

• Enter work orders accurately and in a timely manner
• Maintain liaison with supervisors and lab staff to ensure smooth delivery of services
• Ensure compliance with Standard Operating Procedures
• Greet customers and direct inquiries to the proper person
• Direct calls and take messages as needed
• Process a variety of paperwork
• Notify staff when mail/packages arrive
• Support a positive work environment and focus on quality customer service
• Observe safety regulations and ALS health and safety policies

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

General Accountability

The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed correctly. As required you will provide support to ALS clients on our processes and technical requirements relating to their samples.

Specific Responsibilities

• Ensures that work orders are entered accurately and in a timely manner
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients
• Identifies and resolves internal and external problems when they arise
• Ensures that all Standard Operating Procedures are adhered to
• Proper and timely follow-up of client enquiries or requests
• Follow up on “on hold” work orders
• Greet all internal and external customers courteously, determine their needs, and direct them to the proper person
• Directing calls and taking messages when necessary
• Processing a variety of paperwork
• Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner
• Maintain a positive work environment through active team participation and a focus on quality customer service
• Use correct methods in accordance with established procedures and schedules while ensuring analytical quality
• Observe established safety regulations and comply with all ALS health and safety policies and procedures
• Other duties as assigned

Required Knowledge, Skills & Abilities

• Strong interpersonal, leadership and organizational and communication skills
• Strong Microsoft Office Suite skills
• Excellent English communication skills both written and verbal
• Strong customer service focus, interpersonal and organizational abilities
• Highly motivated and able to work as part of the team
• Detail oriented and quality focused individual

Required Qualifications

• Previous experience with data entry systems required
• Administrative Assistant training or business degree preferred

Physical Demands

• Ability to sit and/or stand for up to 7.5 hours per shift
• Manual dexterity to do repetitive tasks such as data entry

Please note that ALS Geochemistry operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.