Work From Home Customer Support Specialist (Entry-Level)

Spade Recruiting; Remote; CAD 40,000 - 60,000; Full time

Job summary

A dynamic insurance organization in Halifax is seeking a compassionate representative to support families in understanding their benefits. This role emphasizes relationship-building through meaningful conversations in a remote-friendly environment, with a focus on mentorship and personal growth. Candidates should possess strong communication skills and a genuine passion for helping others. Join a mission-driven team where you can make a lasting impact on families and communities.

Benefits

Remote flexibility

Weekly pay + performance bonuses

Comprehensive mentorship and training

Fast-track advancement opportunities

Positive, mission-driven culture

Qualifications

• Experience in customer service, sales, or insurance is an asset – not a requirement.
• Must be legally authorized to work in Canada or the United States.

Responsibilities

• Build lasting relationships with clients through clear communication.
• Help families understand their benefit options.
• Provide professional and empathetic service.
• Collaborate with leadership to improve client experience.
• Engage in training and personal development.

Skills

Excellent communicator

Strong people skills

Positive and empathetic

Organized and self-motivated

Willingness to learn and grow

Job description

About Us

We’re not your typical insurance organization — we’re amission-driven teamdedicated to protecting families and creating meaningful career paths. For over60 years, we’ve stood beside hardworking individuals across North America, helping them secure their financial futures while empowering our team to build careers defined byfreedom, balance, and purpose.

Our focus has always been on people. When you invest in people — their growth, confidence, and potential — everything else naturally follows. That’s why we’ve built a culture centered onmentorship, development, and integrity, where collaboration drives results and ambition is celebrated.

Through strong partnerships withunions and associations, we’re able to make a real impact in communities across the U.S. and Canada. Every interaction, every policy, and every conversation contributes to something greater — ensuring families have peace of mind and long-term security.

The Role

This isn’t just a job — it’s an opportunity to become atrusted guidefor families who depend on us. As a representative, you’ll work with individuals who have already requested information about their benefits. Your role is to listen, educate, and support — helping them make confident decisions about their coverage and future.

No cold calls, no hard selling — just meaningful conversations that matter. You’ll be building relationships based on trust and compassion while developing skills that lead togrowth, leadership, and long-term success.

Your Responsibilities

• Build lasting relationships with clients through clear, consistent communication
• Help families understand their benefit options and guide them with care
• Provide professional and empathetic service throughout every interaction
• Collaborate with leadership to improve systems and client experience
• Engage in hands‑on training and continuous personal development

Who We’re Looking For

• Excellent communicator with strong people skills
• Positive, empathetic, and passionate about helping others
• Organized, self‑motivated, and reliable in a remote work environment
• Eager to learn, grow, and take on new challenges
• Experience in customer service, sales, or insurance is an asset — not a requirement
• Must be legally authorized to work inCanada or the United States

What You’ll Gain

• Remote flexibility — work from anywhere with a supportive team
• Weekly pay + performance bonuses
• Comprehensive mentorship and trainingfrom experienced leaders
• Fast‑track advancement with a clear path to leadership
• Apositive, mission‑driven culturebuilt around teamwork and integrity
• The fulfillment ofmaking a lasting impacton families and communities every day