Work From Home Customer Support Agent - Freshers Welcome

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading remote service provider is seeking enthusiastic Customer Support Agents to join their team. This role involves responding to inquiries and resolving customer complaints, offering flexibility in working hours and the opportunity to develop a rewarding career from home. Freshers are encouraged to apply. Competitive pay and paid training are included.

Benefits

Competitive hourly pay

100% remote work

Paid training

Career development opportunities

Supportive team culture

Qualifications

• No prior experience required; freshers are encouraged to apply.
• High-speed internet connection and a quiet work environment are necessary.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Respond promptly to customer inquiries via phone, chat, or email.
• Resolve customer complaints and ensure client satisfaction.
• Record customer interactions and track problem resolutions.

Skills

Excellent communication skills in English

Basic computer proficiency

Strong problem-solving skills

Ability to work independently

Strong attention to detail

Job description

Job Summary

The Elite Job is seeking enthusiastic and reliable Customer Support Agents to join our dynamic remote support team. This opportunity is ideal for freshers or individuals looking to start a stable and rewarding career in customer service. As a Customer Support Agent, you will be the first point of contact for our valued customers, providing timely and effective assistance across various channels such as chat, email, and phone. We believe in creating a supportive environment for individuals looking to grow professionally from the comfort of their homes.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, chat, or email.

• Resolve customer complaints and ensure client satisfaction.

• Provide accurate, valid, and complete information by using the right tools and systems.

• Follow communication procedures, guidelines, and policies.

• Record customer interactions and keep track of problem resolutions.

• Escalate complex issues to the appropriate department when necessary.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Meet performance targets such as customer satisfaction scores and response time SLAs.

Required Skills and Qualifications

• Excellent communication skills in English (spoken and written).

• Basic computer proficiency, including typing and navigating web applications.

• High-speed internet connection and a quiet, distraction-free work environment.

• Ability to work independently and stay self-motivated.

• Strong problem-solving skills and attention to detail.

Experience

• No prior experience required – Freshers are highly encouraged to apply.

• Previous experience in a customer service role (voice or non-voice) is an added advantage.

Working Hours

• Flexible scheduling options: Morning, Afternoon, and Evening shifts available.

• Both Full-Time and Part-Time roles offered.

• Weekend availability may be required depending on the shift.

Knowledge, Skills, and Abilities

• Ability to handle multiple tasks efficiently.

• Comfortable working in a structured, target-driven environment.

• Eagerness to learn new systems and processes.

• Strong interpersonal skills and a customer-first mindset.

• Willingness to receive constructive feedback and grow professionally.

Benefits

• Competitive hourly pay with performance incentives.

• 100% remote – work from anywhere in your comfort zone.

• Paid training and onboarding support.

• Career development opportunities and promotions.

• Supportive and inclusive team culture.

• Access to wellness and mental health resources.

Why Join The Elite Job?

At The Elite Job, we are passionate about building careers—not just filling positions. We empower our employees by providing flexibility, continuous learning, and a supportive community. Whether you are just starting out or looking to re-enter the workforce, this is your opportunity to be part of something impactful while working from home. Join us and grow with a company that values people, purpose, and performance.

How to Apply

Ready to start your journey?
Click the Apply Now button on our website or send your resume to us with the subject line Customer Support Agent - Remote.
Shortlisted candidates will be contacted for a virtual interview.