Work from Home – Bilingual Tax Professional - TurboTax Live

Intuit; Rouyn-Noranda; Remote; CAD 80,000 - 100,000; Full time

Job summary

Une entreprise de technologie financière recherche un Tax Expert bilingue pour aider les clients à préparer leurs déclarations d'impôt via des outils vidéo. Le candidat idéal doit avoir au moins deux ans d'expérience en préparation fiscale, une maîtrise de l'anglais et du français, et un bon sens du service client. Ce poste est flexible, avec un salaire compétitif de 24,50 CAD à 33,50 CAD de l'heure.

Benefits

Prime en espèces

Équité

Avantages sociaux

Qualifications

• Deux ans d'expérience de préparation fiscale professionnelle payée.
• Expérience dans la préparation des déclarations fiscales d'entreprises et du Québec.

Responsibilities

• Aider les clients à compléter leurs déclarations fiscales avec les produits TurboTax.
• Fournir des conseils fiscaux et répondre aux questions sur les logiciels.
• Utiliser des outils de communication vidéo pour interagir avec les clients.

Skills

Expertise fiscale

Communication efficace

Résolution de problèmes complexes

Recherche / Ressources

Acuité technique

Job description

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboTax, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• In this role, you will help customers complete their taxes using Intuit TurboTax products. By providing tax guidance, reviewing personal tax returns for customers completing their tax return on their own or through full service return preparation, and managing product/software inquiries, you will contribute to accelerating Intuit’s goal of powering prosperity around the world.
• You will use government websites, professional resources, and the team’s expertise to seek out and deliver the right answer to customers in terms they will understand.
• This is a virtual, customer-facing role. You will use state‑of‑the‑art video communication software to interact with customers and document interactions to maintain accurate records.
• As a Tax Expert, you have a minimum of two (2) years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to enable CRA Represent a Client service upon successful onboarding.
• You have experience using professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation and are committed to enhancing our brand by delighting customers and empowering them to prepare their taxes.
• You possess excellent customer service skills and are excited to interact with customers via video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
• This position requires proficiency in both English and French. As a Seasonal French bilingual Tax Expert, you will prepare tax returns and provide real-time guidance on a range of tax matters to English- and French-speaking clients across Canada. This posting is for an existing vacancy.

Qualifications

• Experience in preparing corporate tax returns (T2).
• Experience in preparing Quebec tax returns (TP1).

Skills & Abilities

• Tax Expertise – Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and stay current year over year.
• Effective Communication – Uses written and verbal communication to provide quality service. Practices active listening to develop empathy and understand client pain points.
• Complex Problem Solving – Commits to understanding client problems, leverages tools and resources, and resolves or escalates as appropriate for timely support.
• Research / Resourcefulness – Displays curiosity and continuous learning. Follows procedures and seeks resources to deliver suitable solutions for all clients.
• Technical Acumen – Shows interest in learning the tools needed for the role and demonstrates basic ability to troubleshoot issues.
• Additional bilingual considerations include the same expectations in both English and French for the Seasonal French bilingual Tax Expert role, along with minimum 2+ years of experience and CRA RepID requirements described above.

Compensation and Benefits

Intuit offers a competitive compensation package based on a pay-for-performance approach. The base pay ranges for this position are:

• PEI: 24.50 CAD/hour – 33.50 CAD/hour
• BC: 24.50 CAD/hour – 33.50 CAD/hour
• Nova Scotia: 24.50 CAD/hour – 33.50 CAD/hour

This position is eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and location. Intuit conducts regular pay equity comparisons across ethnicity and gender categories to promote fairness.