Work at Home Contact Center Agent

MCI; Prince Edward Island; On-site; CAD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Flexible Schedules

Company Laptop

Job summary

A leading tech-enabled services company is seeking a Work at Home Contact Center Agent. The role involves assisting customers with inquiries and providing solutions while working from home. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to handle inbound calls efficiently. This full-time position offers a competitive hourly wage plus bonuses, along with benefits such as paid time off and health insurance.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills are essential.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Reliable and punctual with a strong work ethic.

Responsibilities

• Handle inbound calls with professionalism, empathy, and efficiency.
• Troubleshoot basic technical issues and guide customers to solutions.
• Understand customer needs and resolve issues with care and accuracy.
• Identify sales opportunities and upsell services.
• Use internal systems to manage accounts and process requests.

Skills

Strong written and verbal communication skills

Ability to type 20+ words per minute accurately

Basic proficiency in Microsoft Office Suite

Skilled in troubleshooting and conflict resolution

Customer-first mindset

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Join to apply for the Work at Home Contact Center Agent role at MCI.

Remote Work-at-Home

Full-Time

Hourly + Bonus

• REMOTE REPRESENTATIVE Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises
• No Resume Required, Phone Interview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Are you a skilled communicator with a passion for helping people and solving problems? We’re hiring Contact Center Agents to support inbound customer service, sales, help desk, and back-office operations. You’ll represent some of the world’s most iconic brands, providing expert assistance and building meaningful customer relationships.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Handle inbound calls with professionalism, empathy, and efficiency.
• Troubleshoot basic technical issues and guide customers to solutions.
• Understand customer needs and resolve issues with care and accuracy.
• Identify sales opportunities and apply persuasive skills to upsell or upgrade services.
• Use internal systems to manage accounts and process customer requests.
• Clearly explain products, services, and procedures to customers.
• Escalate unresolved or complex issues to the appropriate team or manager.
• Ensure first-call resolution through effective communication and problem-solving.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with a strong work ethic.
• Skilled in troubleshooting, conflict resolution, and customer follow-up.
• A customer‑first mindset: empathetic, patient, and responsive.
• Ability to multi‑task, stay organized, and work independently.
• Thrive in a fast‑paced, team‑oriented environment.
• Excellent interpersonal skills and a collaborative spirit.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

What You Can Expect from MCI

• Paid Time Off – Earn PTO and paid holidays.
• Health Benefits – Full‑time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance – Access life insurance options to safeguard your loved ones.
• Supplemental Insurance – Accident and critical illness insurance.
• Career Growth – Focus on internal promotions, with significant advancement opportunities.
• Paid Training – Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment – Team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code – Be comfortable while you work.

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Job responsibilities include largely sedentary work using a computer and telephone headset, occasional light physical tasks up to 40 pounds, and regular use of office equipment.

Equal Opportunity Employer Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Outsourcing and Offshoring Consulting

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