Work-At-Home Call Center Representative (Full-Time)

MCI; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO company located in Canada is seeking candidates for a customer service role where you will engage with customers to resolve issues and enhance their experience. Ideal applicants are organized, have strong communication skills, and are team-oriented. This position offers competitive compensation, benefits, and opportunities for career growth. If you're looking for a supportive workplace that values your skills, this is the opportunity for you.

Benefits

Competitive compensation

Paid Time Off

Comprehensive health benefits

Incentives and cash bonuses

Career advancement opportunities

Qualifications

• Must be 18 years of age or older.
• Strong team orientation and customer focus.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Listen to customers and resolve customer issues.
• Utilize systems and technology for account management.
• Recognize sales opportunities and apply sales skills.

Skills

Excellent organizational skills

Oral communication skills

Written communication skills

Basic knowledge of Microsoft Office Suite

Team orientation

Customer focus

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive compensation with various benefits and incentives
• Opportunities for career advancement and growth within the organization
• Paid Time Off and paid holidays to ensure work-life balance
• Engage in fun contests with cash bonuses and prizes
• Comprehensive health benefits after 90 days of employment
• Supportive and collaborative work environment with a casual dress code

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes with customers
• Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Strong team orientation and customer focus

How to Stand Out (Preferred Qualifications)

• Ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.