Wireless Sales Supervisor

Staples Canada; Châteauguay; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada in Châteauguay, QC, is seeking a Wireless Sales Supervisor to lead the wireless department, drive customer experience, and meet sales targets. You will coach associates, share product knowledge, and collaborate with management to achieve daily and long-term goals.

The role requires 2+ years in wireless sales and 1+ year in supervision, with a focus on customer satisfaction and privacy policies. Staples Canada offers benefits and development opportunities.

Qualifications

• 2+ years of Wireless Sales experience.
• 1+ year in a supervisory role with direct accountability for achieving sales targets.
• Ability to resolve clients concerns diplomatically.
• Ability to plan, organize and prioritize daily responsibilities to serve customers.
• Capacity to work independently and seek assistance as required.

Responsibilities

• Partner with management to identify and achieve short and long-term goals for the wireless department.
• Ensure team understands the connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
• Effectively resolve customer concerns and escalate to management when appropriate.
• Perform follow-up calls to solicit feedback on sales and promote additional products and services.
• Identify and grow new business opportunities and referrals; participate in outreach activities.
• Work with market leaders to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in recruitment, hiring and onboarding processes within their department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to asset protection and privacy policies, and coach others to do so.

Skills

Wireless sales

Sales leadership

Customer engagement

Communication

Education

Post-secondary education

Job description

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

Job Description

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.

Some Perks And Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your expertise.

Specifically, You Will

• Partner with management to identify and achieve short and long-term goals for the wireless department
• Ensure team understands connection between store financial success and the wireless department
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
• Effectively resolve customer concerns and escalates to management when appropriate
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities
• Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals
• Provide management with relevant sales information
• Participate in the recruitment, hiring and onboarding processes within their department
• Be accountable for training and coaching associates in all aspects of sales and customer engagement
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well

Qualifications

Some of what you need

• Completion of post-secondary education is preferred
• 2+ years of Wireless Sales experience
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred
• Ability to resolve clients concerns in a diplomatic manner
• Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers
• Capacity to work independently and seek out assistance as required

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.