Wireless Sales Supervisor

Bureauengros; Bolton; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Health and Dental benefits

RRSP/DPSP

Performance bonuses

And more...

Job summary

Staples Canada is seeking a Wireless Sales Supervisor to elevate the customer experience in the wireless department. You will share knowledge, drive daily goals, and collaborate with management to meet financial targets.

This role emphasizes coaching, product knowledge, and ongoing self-development in a dynamic retail environment. You will lead selling, engage across departments, resolve issues diplomatically, and coach staff to grow new business opportunities while upholding privacy and

Qualifications

• Post-secondary education completed is preferred.
• 2+ years of Wireless Sales experience.
• 1+ year in a supervisory role with direct sales targets.
• Ability to resolve clients concerns diplomatically.
• Ability to plan, organize and prioritize daily responsibilities.
• Capacity to work independently and seek out assistance as required.

Responsibilities

• Identify and achieve short and long-term goals for the wireless department with management.
• Ensure the team understands connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Engage with customers and associates in other departments when not engaged with a customer at the wireless kiosk to unlock the whole-store play.
• Resolve customer concerns and escalate to management when appropriate.
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable.
• Identify and grow new business opportunities and referrals (e.g., generating referrals and outreach activities).
• Work with market leaders to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in recruitment, hiring and onboarding processes within the department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to asset protection and privacy policies, and coach others to do so.

Skills

Wireless sales experience

Supervisory experience

Customer service

Diplomatic communication

Organization & prioritization

Independent work

Education

Post-secondary education preferred

Job description

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

Some perks and benefits:

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• And more...

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your expertise.

Specifically, you will:

• Partner with management to identify and achieve short and long-term goals for the wireless department
• Ensure team understands connection between store financial success and the wireless department
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
• Effectively resolve customer concerns and escalates to management when appropriate
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities
• Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals
• Provide management with relevant sales information
• Participate in the recruitment, hiring and onboarding processes within their department
• Be accountable for training and coaching associates in all aspects of sales and customer engagement
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well

Qualifications:

Some of what you need

• Completion of post-secondary education is preferred
• 2+ years of Wireless Sales experience
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred
• Ability to resolve clients concerns in a diplomatic manner
• Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers
• Capacity to work independently and seek out assistance as required

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

• Job Identification 76498
• Job Category Retail Stores
• Locations 471 Queen Street South, Bolton, ON, L7E 2B5, CA