Winner's Circle - Customer Service

Dave & Buster's Inc.; Toronto; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

FREE GAMES

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Dave & Buster's Inc. in Toronto, Ontario is hiring for a Winner’s Circle role that delivers an upbeat guest experience. You will guide Guests through the Midway, assist with requests and provide game support while maintaining friendly, high-energy service.

The position requires a positive attitude, strong communication skills, and the ability to work a dynamic schedule including evenings and weekends. Help keep the venue welcoming and enjoyable for all guests.

Qualifications

• Be friendly and able to smile frequently.
• Work days, nights, and/or weekends as required.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.

Responsibilities

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps supervisor informed of problems and takes corrective action or suggests alternatives.
• Provides timely service while managing wait times and communicating information to Guests, Team Members and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
• Assists Guests with requests and answers questions, making recommendations on items.
• Provides game assistance by promptly notifying Support Technicians or Management as needed.
• Bids farewell and invites Guests to return.
• Notifies Manager of unhappy Guests.
• Maintains stock and displays merchandise; reconciles tickets and inventory.
• Conducts merchandise inventory and checks restocking needs.
• Reviews cleanliness and organization of the Winner’s Circle and maintains stock and displays.
• Sets up displays to increase Guest traffic and promote sales.
• Supports other Team Members to maintain morale and efficiency.

Skills

Excellent communication

Guest service

Job description

Job Description:

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT: Our Winner’s Circle position ensures Guests’ initial impressions with Dave & Buster’s are positive and welcoming. The Winner’s Circle position requires a strong communicator who will guide our Guests through their Midway experience.

NITTY GRITTY DETAILS:

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
• Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
• Provides game assistance by promptly notifying Support Technicians or Management as needed.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Practices proper cost controls by accurately weighing tickets and scanning merchandise.
• Responsible for stocking, displaying and securing merchandise in all storage areas.
• Responsible for the reconciliation of tickets and merchandise inventory.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
• Reviews the cleanliness and organization of the Winner’s Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
• Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists other Team Members as needed.
• Maintains a favourable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Must be at least 16 years of age.

Requirements

STUFF OUR ATTORNEYS MAKE US WRITE:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

• Be friendly and able to smile frequently.
• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, stoop, mop, sweep and wipe frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Dave and Buster’s is proud to be anE-VerifyEmployer where required by law.

Salary

• Compensation is from $16.55 - $18.25 per hour

Salary Range:

17.6

19.3

We are an equal opportunity employer and participate in E-Verify in states where required.