Wine Associate

Paradies Lagardère; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A well-known hospitality company located in Peel Region, Mississauga, is seeking a Wine Associate to deliver exceptional customer service at the tasting bar and lounge. The ideal candidate will have a high school diploma, strong customer service skills, and the ability to work various shifts. This role involves charming guests with wine knowledge and helping create memorable experiences. Apply now to join a dynamic team committed to hospitality excellence.

Qualifications

• Excellent customer service skills and ability to communicate effectively in English.
• Ability to work various shifts in a team-oriented environment.

Responsibilities

• Provide exceptional customer service and wine expertise.
• Interact with guests using knowledge of wine and food menus.
• Assist with new employee training.

Skills

Customer service skills

Communication skills

Adaptability

Education

High school diploma or equivalency

Job description

At Vino Volo (a Paradies Lagardère Company), our mission is to change how people experience great wine. We are passionate about connecting with each of our guests on multiple levels. From our quality tapas-style food offerings to the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

Position Description Summary

The Wine Associate is responsible for being a role model for team members in charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the store. They lead and deliver exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of wine and food menus to take orders, answer questions and make suggestions. You will create and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience.

Position Requirements

• Must love and take care of guests!
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Treat guest and peers in accordance with the core values of the company
• Present the menu, answers questions, and makes suggestions regarding wine, food, and service
• Assist with new employee training
• Actively up-sell guests on food, wine and merchandise in order to enhance their experience
• Totals bill accurately and accept payment following established guidelines.

Position Qualifications

• High school diploma or equivalency required
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements

Equal Opportunity Employer Statement

Paradies Lagardere is committed to equal opportunity and diversity. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other legally protected status in accordance with Ontario law. We are dedicated to fostering an inclusive and accessible work environment. If you require accommodations during the recruitment and selection process, please inform us in advance, and we will make reasonable arrangements to accommodate your needs.