Windsor Police Emergency 911 Communicator

City of Windsor; Windsor; On-site; CAD 100,000 - 125,000; Full time

Job summary

A municipal police department in Windsor is seeking an Emergency 911 Communicator. The role includes handling emergency and non-emergency calls, dispatching police units, and requires a strong sense of urgency and interpersonal skills. Candidates must have a Grade 12 diploma or equivalent, and the ability to work shifts. Experience in telecommunications or a call center is considered an asset. Competitive compensation at approximately $45.00 per hour.

Qualifications

• Minimum of 6 months’ work experience in a team environment.
• Proficiency in the 10-Code and phonetic alphabet is an asset.
• APCO Public Safety Telecommunicator Course is an asset.

Responsibilities

• Transmit information from the public to police.
• Monitor radio channels and computer screens.
• Answer emergency and non-emergency calls.

Skills

Interpersonal skills

Ability to react quickly and calmly

Typing a minimum of Net 40 WPM

Communication in a second language

Education

Grade 12 diploma or equivalent

Post-secondary education at an accredited college or university

Job description

WINDSOR POLICE SERVICE announces openings for the position of EMERGENCY 911 COMMUNICATOR

Compensation: Approximately $45.00 per hour.

POSITION SUMMARY

The Emergency 911 Communicator is a shift work position providing 24‑hour coverage. The role consists of two parts: call‑taking and dispatching. A call‑taker answers 911 and non‑emergency phone calls and redirects 911 emergency calls as required. The dispatch role receives and dispatches emergency and non‑emergency calls for police field units and monitors numerous radio channels.

RESPONSIBILITIES

• Transmit information from the public to police.
• Monitor up to 33 radio channels and up to 6 computer screens for the purposes of receiving, prioritizing, coordinating, and relaying information to police units.
• Answer all emergency and non‑emergency calls, using developed communication skills to coordinate sensitive situations.
• Receive information from the public and transmit information to be dispatched.
• Transfer and reroute calls as necessary.

QUALIFICATIONS

• Possess a Grade 12 diploma or equivalent, as recognized by the Ontario Ministry of Education, or completed post‑secondary education at an accredited college or university as an adult student.
• Minimum of 6 months’ work experience to develop the skills required to work in a team environment.
• Demonstrated interpersonal skills and ability to be assertive and respectful when dealing with the public.
• Ability to react quickly and calmly during intense and stressful situations.
• Must have a strong sense of urgency.
• Must be able to type a minimum of Net 40 WPM and pass CritiCall Testing.
• Previous experience working in a telecommunications or call centre environment would be an asset.
• Ability to communicate in a second language would be considered an asset.
• Proficiency in the 10‑Code and phonetic alphabet would be considered an asset.
• APCO Public Safety Telecommunicator Course, Canada and NENA Telecommunicator Core Competencies Course would be considered an asset.

Candidates successful in testing and interviews will also be required to successfully complete a thorough background investigation and psychological assessment.

As 911 Communicator duties are a 24‑hour operation, this is a shift work position requiring successful applicants to work all shifts of days, afternoons, and midnights in office.

HOW TO APPLY

To apply for this position please upload your résumé and cover letter (must be in 1 file). The posting will close at 12:00 pm Friday November 14th, 2025.

Any questions or inquiries may be made via email: [e-mail].

All applications will be treated with the strictest of confidence. We thank all applicants for their interest and advise that those selected for testing will be contacted by email.

Windsor Police Service is committed to a diverse and inclusive workplace reflective of the community we serve.

Appropriate accommodations will be provided upon request throughout the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA).