Windows Client Core OS Customer Engineer

Concentrix; Remote; CAD 80,000 - 100,000; Full time

Job summary

A global technology solutions provider is seeking a Windows Client Core OS Customer Engineer in Canada. This role involves delivering Level 3 support for Windows environments, engaging with customers strategically, and assisting with migrations from Windows 10 to 11. Ideal candidates should have extensive experience in managing diverse client environments, along with strong problem-solving and communication skills. This full-time position offers an opportunity to work closely with Microsoft customers in a dynamic setting.

Qualifications

• 8+ years of experience in Systems Architecture, Administration, or IT consulting.
• 8+ years supporting enterprise clients (20-50K clients).
• Strong problem-solving and communication skills.

Responsibilities

• Design, implement, and maintain Windows Client environments.
• Provide Level 3 infrastructure support.
• Troubleshoot complex issues related to Windows Client.
• Assist in migrations from Windows 10 to Windows 11.

Skills

Design and manage Windows Client environments

Troubleshooting Windows Client issues

PowerShell scripting

DNS and DHCP management

Group Policy management

Windows Performance monitoring

Understanding security best practices

Networking concepts and configurations

Education

BA/BS degree in Business, Communications, or IT

Tools

Windows Defender suite

Intune/Autopilot

VMware or similar tools

Job description

Job Title

Windows Client Core OS Customer Engineer

Job Description

We are looking for a highly skilled Windows Client Core OS Customer Engineer to join our team. This role involves working directly with our Microsoft customers to provide strategic and proactive assistance. The ideal candidate will have extensive experience in managing and supporting Windows Client environments and a strong understanding of hybrid infrastructures and cloud technologies.

Key Responsibilities

• Design, implement, and maintain Windows Client environments, including DNS, DHCP, IIS, Group Policy, and Terminal Services.
• Provide Level 3 infrastructure support and execute project tasks for systems and applications.
• Collaborate with Customer Success Account Managers (CSAMs) to scope, plan, and deliver engagements with customers.
• Troubleshoot and resolve complex technical issues related to Windows Client environments.
• Participate in the migration from Windows 10 to Windows 11 and address any issues that arise during the process.
• Provide architectural guidance and technical expertise to enhance customer experience.

Core Windows Client Skills

• Experienced with current and supported versions of Windows Client.
• Windows Client Management: Design, implement, and maintain Windows Client environments.
• Edge: deep dive knowledge of Edge internals and settings.
• Experiences with large and complex customer environments.
• DNS: Configure and manage Domain Name System (DNS) settings.
• DHCP: Set up and manage Dynamic Host Configuration Protocol (DHCP) services.
• Group Policy: Create and manage Group Policy Objects (GPOs) to control the working environment of user accounts and computer accounts.
• Terminal Services: Configure and manage Terminal Services for remote desktop access.
• Windows Performance: Monitor and optimize Windows Client performance using tools like Perfmon and WPA.
• PowerShell and Automations: Utilize PowerShell for scripting and automating administrative tasks.
• Storage: Manage and optimize storage solutions for Windows Client environments.
• Patching: Implement and manage patching processes to ensure systems are up-to-date and secure.
• Security Best Practices: Apply security best practices to protect Windows Client environments from threats and vulnerabilities.

Optional Skills

• Experience with FSLogix and self-managed data centers.
• AVD and W365.
• Advanced knowledge of Windows Defender suite.
• Experience with Intune/Autopilot.
• Understanding of Windows 10/11 security features and the ability to implement and troubleshoot them (e.g., Secure Boot, Device Guard, Application Guard, Windows Hello, TPM).
• Understanding of drivers and filter drivers.
• Security best practices and implementation for Microsoft technologies.
• Knowledge of commonly used security agents, including anti-virus software and intrusion detection systems.
• Windows Firewall: Configure and manage Windows Firewall settings to ensure network security.
• Networking: Understand and manage networking concepts and configurations within Windows Client environments.
• Blue Screen Debugging: Diagnose and resolve issues causing Blue Screen errors.

Qualifications

• 8+ years of experience in Systems Architecture, Administration, Operations, Software support, or IT consulting.
• 8+ years of on-premises support or consulting work for an enterprise customer base.
• 8+ years of experience in large and complex customer environments (20-50K clients).
• 8+ years of advanced troubleshooting experience.
• Advanced Microsoft certifications are preferred.
• BA/BS degree in Business, Communications, or Information Technology is highly preferred (or equivalent).
• Excellent demonstrated customer service skills.
• Ability to work independently and possess strong problem‑solving and communication skills.

Soft Skills

• Strong customer service orientation with excellent communication skills.
• Ability to read and interpret the needs and wants of customer executives and leaders.
• Strong problem‑solving skills and the ability to troubleshoot complex technical issues.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Location

DEU Work‑at‑Home

Language Requirements

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Time Type

Full time

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