WFM Team Lead: Real-Time Forecasting & Analytics

A7 Recruitment; Bridgetown; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A recruitment agency in Bridgetown, NS, is looking for an analytical professional to manage staff performance and reporting. The role involves analyzing performance data, creating reports, and working with the team to improve operations. Candidates should have experience with WFM tools like PowerBI and SQL, and be able to work on a night shift schedule. Excellent communication and problem-solving skills are essential.

Qualifications

• Required experience using WFM Tool – PowerBI, SQL.
• Amenable to work on a night shift schedule.
• Excellent problem solving and decision-making skills.

Responsibilities

• Analysis of current performance, deep dive analytics.
• Creating reports intended for client meetings and calibration calls.
• Monitoring SLAs and KPIs.

Skills

Proficiency in Microsoft Office Applications

Experience with WFM Tool – PowerBI, SQL

Excellent problem solving and decision-making skills

Ability to operate effectively in a team environment

Excellent oral and written communication skills

Education

College graduate or at least 2nd year college undergraduate

Tools

PowerBI

SQL

Job description

A recruitment agency in Bridgetown, NS, is looking for an analytical professional to manage staff performance and reporting. The role involves analyzing performance data, creating reports, and working with the team to improve operations. Candidates should have experience with WFM tools like PowerBI and SQL, and be able to work on a night shift schedule. Excellent communication and problem-solving skills are essential.