Weekend Scheduler & Customer Service Assistant - 14495

Penn Highlands Healthcare; St. Marys; On-site; CAD 40,000 - 60,000; Full time

Job summary

A healthcare organization in Ontario, Canada is looking for a candidate to perform intake and scheduling duties for weekend positions. The ideal applicant should have a High School Diploma or GED, prior home health care experience, strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment. This role ensures optimal patient care and collaboration with clinicians and patients. This position may involve working with sensitive information and requires confidentiality.

Qualifications

• Must have experience in home health care, referral intake, or related work experience.
• Strong interpersonal skills and ability to handle confidentiality.
• Ability to multitask in a fast-paced environment.

Skills

Interpersonal skills

Detail-oriented

Confidentiality

Ability to work in a fast-paced environment

Education

High School Diploma or GED Equivalent

Job description

Position Summary

Performs all intake and scheduling duties and responsibilities for scheduled weekend position hours. Coordinates and prioritizes referrals and schedules with clinicians, patients/families, and referral sources to ensure optimal patient care and efficient utilization of services. Enters home health & hospice referrals and consults with administrator on call during after hours and on weekends.

Essential Job Requirements

• Education: High School Diploma required or GED Equivalent.
• Experience: Prior home health care, referral intake, or relative work experience in health care industry required.
• Required skills: Must have proven ability to interact with individuals at all levels of the organization, have strong interpersonal skills, be able to handle and maintain confidentiality and have strong attention to detail. Must be able to work in a fast‑paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Preferred skills: Home Health/Hospice experience preferred.

Job Description

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job‑related instructions and to perform other job‑related duties requested by their supervisor in compliance with federal and state laws.

Requirements are representative of minimum levels of knowledge, skills, and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at‑will” basis.