Weekend Guest Services Pro

Silver Hotel Group; Ottawa; Hybrid; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Scholarship Opportunities

RRSP matching

Wellness credits

Team events

Recognition

Hotel stay discounts

Job summary

Silver Hotel Group in Ottawa Kanata is seeking a part-time Guest Service Agent to cover Saturdays and Sundays. You will greet guests, manage check-ins/check-outs, answer inquiries, and promote a positive image of the property.

The role requires a high school diploma or GED, at least 1 year of guest service and/or housekeeping experience, and strong communication skills. Flexible hours and a professional demeanor are essential to success in this fast-paced hotel environment.

Qualifications

• High school diploma/G.E.D. equivalent.
• At least 1 year of guest service and/or housekeeping experience;
• Experience using industrial cleaning equipment and products;
• Flexible working hours;
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Ability to work with little or no supervision while meeting high-performance standards;
• Ability to follow instruction.

Responsibilities

• Maintain a warm and friendly demeanor at all times with guests and team members;
• Comply with all company standards and brand standards, if applicable;
• Interact with all guests during check-in and check-out procedure;
• Create and cancel reservations as required, handle check-in and check-outs;
• Greet all incoming and outgoing calls in a professional and timely manner;
• Review logbook, and emails daily and complete all tasks on the checklist;
• Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
• Balance and prepare individual paperwork for closing of shift with hotel standards;
• Work closely and maintain proper communication with all hotel departments;
• Handle guest registration and room assignments, accommodating special requests whenever possible;
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
• Perform other duties assigned by the Supervisor or department manager.

Skills

Guest service

Housekeeping

Communication skills

Flexibility

Problem solving

Education

High school diploma or GED

Job description

Silver Hotel Group in Ottawa Kanata is seeking a part-time Guest Service Agent to cover Saturdays and Sundays. You will greet guests, manage check-ins/check-outs, answer inquiries, and promote a positive image of the property.

The role requires a high school diploma or GED, at least 1 year of guest service and/or housekeeping experience, and strong communication skills. Flexible hours and a professional demeanor are essential to success in this fast-paced hotel environment.