Web Operations Specialist

Unity Technologies; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company in Vancouver is seeking a Web Operations Specialist to manage CMS workflows, resolve technical issues, and lead strategic projects. The ideal candidate has strong experience with CMS platforms, excellent communication skills, and the ability to make complex systems user-friendly. This role emphasizes collaboration across multiple teams to enhance publishing efficiency and user experience. Competitive benefits are provided.

Qualifications

• Strong hands-on experience with CMS platforms, schema configuration, and workflow management.
• Ability to diagnose and resolve technical issues.
• Proven ability to make complex systems intuitive for non-technical audiences.

Responsibilities

• Act as the subject-matter expert for our CMS.
• Lead strategic CMS projects, including workflow automation.
• Troubleshoot CMS-related issues and collaborate with Engineering.

Skills

Experience with CMS platforms (Sanity a plus)

Technical issue diagnosis

Communication skills

Operational rigor

Strategic thinking

Job description

The opportunity

We want you to join Unity as a Web Operations Specialist (CMS) where you’ll turn our Sanity CMS into a true self‑serve scalable and strategic tool. This role is all about mastering the CMS at both an operational and technical level – configuring schemas, optimizing workflows, and partnering with engineering to keep the system robust while also empowering the marketing team to publish effectively.

In the short term you’ll focus on resolving CMS issues, enabling self‑serve publishing, and improving the efficiency of content. In the long term you’ll drive strategic CMS initiatives, optimize architecture and integrations, and ensure the system can scale to meet Unity’s global needs.

By joining the Web Ops team you’ll directly impact publishing speed, smoother collaboration, and stronger user experiences while working closely with Engineering, Product, Marketing, Design and Localization partners.

What you’ll be doing

• Act as the subject‑matter expert for our CMS, managing both operational workflows and technical configuration.
• Lead strategic CMS projects, including workflow automation, schema design, and architecture improvements.
• Configure and maintain CMS data models and content structures to support scalable publishing.
• Troubleshoot CMS‑related issues (technical bugs, integrations, permissions) and collaborate with Engineering when escalations are required.
• Partner with Engineering, PMM / CMMs, Design and Localization to ensure the CMS supports multi‑language global content delivery.
• Design and deliver training and enablement programs to support self‑serve publishing across Unity and maintain documentation.
• Continuously monitor and improve CMS performance to align with business priorities and user experience.

What we’re looking for

• Strong hands‑on experience with CMS platforms (Sanity a plus) including schema configuration and workflow management.
• Ability to diagnose and resolve technical issues, partnering with Engineering when deeper development is required.
• Proven ability to make complex systems intuitive for non‑technical audiences.
• Demonstrated balance of operational rigor and strategic thinking.
• Clear and confident communicator with a collaborative, solutions‑first mindset.

You might also have

• Experience scaling CMS systems for multi‑language global content delivery.
• Familiarity with localization workflows, automation and integrations.
• Background in content operations, digital publishing or technical support.
• A track record of creating documentation, tooling or training that reduces friction and empowers teams.
• A personality that thrives in fast‑paced, detail‑driven environments.

Additional information

• Relocation support is not available for this position.
• Work visa / immigration sponsorship is not available for this position.

Life at Unity

We offer a wide range of benefits designed to support employees’ well‑being and work‑life balance. You can read more about them on our career page.

Equal opportunity statement

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation and any other protected status in accordance with applicable law. If you have a disability that requires accommodations to ensure a comfortable and positive interview experience, please fill out this form to let us know.

Language proficiency

This position requires the incumbent to have sufficient knowledge of English to have professional verbal and written exchanges in this language, as the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide.