Wealth Operations Administrator

Fidelity Canada; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Wealth Operations Administrator to manage daily reconciliations and support operational tasks. This role emphasizes accuracy and collaboration in a hybrid work environment. Ideal candidates have a university degree, 2-3 years of relevant experience in wealth management, and strong administrative skills. Competence in Harmony and Salesforce is a plus.

Benefits

Flexible hybrid working schedule

Career growth opportunities

Diverse and inclusive work environment

Qualifications

• Must have strong knowledge of wealth management procedures.
• Detail-oriented with organizational skills.
• Bilingual candidate preferred.

Responsibilities

• Perform daily reconciliations of client accounts.
• Support operational tasks with accuracy.
• Collaborate with teams for client service.

Skills

Strong industry knowledge

Exceptional administrative skills

Detail-oriented

Team player

Ability to work in fast-paced environment

Bilingual (English and French)

Education

Completion of a University degree in Business or related field

2-3 years of relevant experience in wealth management

Tools

Harmony

Salesforce

Job description

Overview

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Fidelity Wealth is a new wealth management service, designed to support financial advisors with their succession planning and transition to retirement. Our mission is to help financial advisors achieve their own retirement goals with confidence, knowing that their clients will continue to be offered professional financial advice and leading investment management solutions. To learn more about Fidelity Wealth, please visit: Fidelity Wealth Canada site.

What We Do

The Wealth Operations Administrator plays a vital role in ensuring the smooth day-to-day running of the firm’s middle office. This role focuses on maintaining accuracy in client account cash balances, completing daily reconciliations, managing fee processes and supporting managed account operations. The Administrator will work closely with custodians, vendors and internal teams to ensure timely resolution of operational items and contribute to process efficiency.

How You’ll Make an Impact

Reconciliation

• Perform daily reconciliations of client accounts to ensure accuracy of cash balances and holdings.
• Investigate discrepancies and resolve outstanding issues with custodian and portfolio management system.
• Prepare reconciliation reports and escalate unresolved breaks as needed.
• Ensure trade processing is complete and handle Corporate Action processes.

Administration and Support

• Support recurring operational tasks (daily, weekly, monthly) with accuracy and timeliness. Liaise with the custodian on day-to-day operational matters.
• Assist in account setup in portfolio management system.
• Maintain accurate records and support transaction processing across managed accounts.
• Coordinate with internal teams for exception management and client service support.
• Help onboard new relationship managers & support back-office operations with user setup on systems.
• Perform all tasks in accordance with regulatory requirements and adhere to policies and procedures to ensure compliance.
• Stay updated on industry trends, regulations, and best practices related to financial advisory services to provide input on marketing and client service campaigns.
• Collaborate with internal and external stakeholders, such as operations, compliance, custody, to ensure seamless client service delivery.

What You’ll Need

• Strong industry, product, and wealth management procedures knowledge
• Exceptional administrative skills
• Detail-oriented with superior organizational skills and the ability to prioritize tasks
• Team player with the ability to collaborate with cross-functional teams
• Ability to work in a fast-paced, evolving environment crossing multiple channels and/or workstreams
• Enjoys wearing many hats, rolling up sleeves and getting things done
• Bilingual (English and French) would be an asset
• Project Administration

What We’re Looking For

• Completion of a University degree in Business, Commerce, Finance or related field or equivalent work experience
• 2-3 years of relevant experience in the wealth management operations space
• Reconciliation experience
• Familiarity with Harmony, Dataphile, uniFide system, Salesforce would be an asset
• Completion of Canadian Securities Course (CSC) & Conduct & Practice Handbook (CPH) would be an asset

Equal Opportunity and Accommodation

Fidelity Canada is an equal opportunity employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process: Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email [e-mail].

Application Note

No telephone inquiries or agencies please. We thank all applicants for their interest; only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

Canada’s Top 100 Employers; Greater Toronto’s Top Employers; Canada’s Top Family-Friendly Employers; Canada’s Top Employers for Young People; Great Place To Work Certified; Best Workplaces for Inclusion; Best Workplaces for Mental Wellness; Best Workplaces for Today’s Youth; Best Workplaces for Women; Best Workplaces in Financial Services & Insurance; Best Workplaces in Ontario; Best Workplaces with Most Trusted Executive Teams; LinkedIn Top Companies in Canada.

Designations: Canadian Compassionate Companies – Certified; Benefits Canada’s Workplace Benefits Award - Future of Work Strategy; TalentEgg National Recruitment Excellence Award - Diversity & Inclusion in Recruiting; Canadian HR Reporter’s Most Innovative HR Team.