[Wattpad] Product Experience Designer

Wattpad; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Career development

Health benefits (vision & dental)

RRSP contributions

Generous vacation & parental leave

Gym membership discount

Hybrid/remote work options

Health/wellness account

Winter break shutdown

Job summary

Wattpad, the leading webnovel platform, is seeking a Product Experience Designer in Toronto to craft intuitive, engaging user experiences that help readers find stories and stay in flow.

You will work with Product Managers, Engineers, and cross-functional teams to balance user goals with business outcomes, from research through delivery across mobile and web.

Qualifications

• Minimum of 3+ years designing digital products across mobile and web.
• Strong UX fundamentals including interaction design, information architecture, and visual design.
• Ability to think holistically about user journeys and systems.
• Comfort partnering closely with product and engineering throughout the product lifecycle.
• Experience using research and data to inform design decisions.
• Passion for creating experiences that are not only usable, but delightful and engaging.

Responsibilities

• Lead the UX and UI design process from discovery through delivery for features and experiences across mobile and web.
• Partner with Product Managers to frame problems, define success, and explore alternative approaches.
• Design intuitive flows, interaction models, and visual solutions that drive meaningful user action.
• Identify customer problems and translate insights into clear experience opportunities.
• Use research, usability testing, and data analysis to inform and evolve your designs.
• Evaluate tradeoffs between user value, technical constraints, and business goals.
• Develop wireframes, user flows, prototypes, and high fidelity designs using tools like Figma.
• Design for mobile and web platforms, including iOS, Android, and responsive web.
• Ensure designs meet standards for usability, accessibility, and inclusive experience. Iterate based on feedback, testing, and learning.
• Contribute to and evolve Wattpad's design system to ensure scalable, accessible, and consistent experiences.
• Collaborate with cross-functional partners, including content, trust and safety, and ads and engineering to align on technical feasibility and implementation details.

Skills

UX fundamentals

Mobile & Web design

Collaborative design

User research

Information architecture

Interaction design

Tools

Figma

Job description

Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. To read more about our family of Brands, check out our website here .

Wattpad follows a hybrid work model, with employees working from our vibrant downtown Toronto office 3x per week.

We are looking for a Product Experience Designer who is passionate about creating intuitive, engaging, and emotionally resonant user experiences. In this role, you will design experiences that help users find the right stories, enjoy them deeply, and stay in flow longer.

You will partner closely with Product Managers, Engineers, and cross-functional teams to shape problems, explore solutions, and deliver experiences that balance user goals, motivations, and business outcomes. This is a role for a designer who enjoys both discovery and execution and who sees design as a way to create clarity, momentum, and value.

What You’ll Do

• Lead the UX and UI design process from discovery through delivery for features and experiences across mobile and web
• Partner with Product Managers to frame problems, define success, and explore alternative approaches
• Design intuitive flows, interaction models, and visual solutions that drive meaningful user action
• Identify customer problems and translate insights into clear experience opportunities
• Use research, usability testing, and data analysis to inform and evolve your designs
• Evaluate tradeoffs between user value, technical constraints, and business goals
• Develop wireframes, user flows, prototypes, and high fidelity designs using tools like Figma
• Design for mobile and web platforms, including iOS, Android, and responsive web
• Ensure designs meet standards for usability, accessibility, and inclusive experience Iterate based on feedback, testing, and learning
• Contribute to and evolve Wattpad's design system to ensure scalable, accessible, and consistent experiences
• Collaborate with cross-functional partners, including content, trust and safety, and ads and engineering to align on technical feasibility and implementation details
• Grow as a designer by staying curious about UX trends, user behavior, seeking feedback, and contributing to shared learnings within the design team

Required Qualifications

• Minimum of 3+ years of experience designing digital products across mobile and web
• Strong UX fundamentals including interaction design, information architecture, and visual design
• Ability to think holistically about user journeys and systems
• Comfort partnering closely with product and engineering throughout the product lifecycle
• Experience using research and data to inform design decisions
• Passion for creating experiences that are not only usable, but delightful and engaging

Nice To Haves

• Passion for storytelling, reading, and writing
• Familiarity with Wattpad, WEBTOON, fanfiction communities, or creator platforms
• An appreciation for fandom culture, online communities, and the ways readers and writers connect around stories

$100,000 - $130,000 a year

What We Offer (For Full-Time Only)

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Top industry health benefits, including vision and dental

Your own health/wellness account to spend each year

• RRSP Contributions (Canada), 401K Contributions (USA)
• Generous vacation and Maternity/Parental leave top-up program
• Corporate discount for gym memberships for you and your family
• Work from almost anywhere in the world for part of the year
• Winter break shutdown and a whole lot more!

Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.

About Wattpad

Who are we?

Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.

What does that mean?

We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.

What are we obsessed with?

Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work?

Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.

Unlock the best of both worlds with a role that keeps you connected! Wattpad has a hybrid work model, where employees enjoy the flexibility to connect with colleagues and collaborate on exciting projects in person, as well as the time and space to for productive work from home. This is your opportunity to be a part of our thriving workplace culture.

Wattpad encourages candidates to apply as long as they are authorized to work in Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.

Culture and Diversity

Wattpad is an equal opportunity employer. We do not discriminate. Period.

Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.

#Wattpad

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.