Water Processing Clerk

St. Catharines Hydro Inc.; St. Catharines; On-site; CAD 40,000 - 60,000; Full time

Job summary

St. Catharines Hydro Inc. is seeking a detail-oriented individual responsible for managing meter card data input and billing processes.

The successful candidate will interact with customers, handle billing inquiries, and ensure accurate adjustments and re-billings. A minimum of Grade 12 education and accounting background is required. Computer proficiency, especially with Vailtech, Work Manager, and Amanda, is preferred.

Qualifications

• Minimum Grade 12 education or equivalent.
• An accounting background and problem solving abilities.
• Ability to organize a fluctuating workload and meet deadlines.
• Proven attention to detail and utmost accuracy.
• Ability to deal with difficult people.
• Computer experience using Internet, spreadsheet, and word processing packages.

Responsibilities

• Receive and edit meter cards and ensure accurate data input for billings.
• Verify and execute bill cancellations and adjustments.
• Process refund requests for overpayments and follow up.
• Schedule appointments for meter readings and maintain records.
• Identify account inconsistencies and prepare work orders.
• Prepare daily meter card data entry and verify checks.
• Assist with inquiries regarding billings and accounts.

Skills

Attention to detail

Problem solving

Organizational skills

Customer service skills

Education

Minimum Grade 12 education or equivalent

Tools

Microsoft Excel

Microsoft Word

Vailtech

Work Manager

Amanda applications

Job description

About the Role:

Responsible for receiving meter cards and editing for data input which supports the accurate and timely preparation and mailing of regular Water billings. Determine and perform cancellation of estimated or inaccurate billings, related penalty adjustment and transfers and immediate re-billing. Responsible for verifying and refunding overpaid accounts for the Section. Perform computerized data input when necessary. Responsible for scheduling appointments with consumers requiring meter readings and the maintenance of owner/tenant contract program. Receive mail, telephone and counter inquiries, interpret, research and provide follow up.

What You'll be Doing:

• Responsible for receiving and editing meter cards read by meter reading staff and consumers and preparing the data for accurate computer input. Receive readings by telephone, initiated by notice left at property and edit for input. Determine and perform necessary maintenance input of pertinent information on water accounts. Ascertain properties to re-visit for checking and notify meter reading staff of appointments necessary to attend to obtain actual readings to re-bill.
• Verify and execute bill cancellations and immediate re-billing, perform transfer adjustments and related penalty cancellations. Prepare and verify batch entries and listings and send bills to homeowners.
• Receive written requests, verify and process adjustments resulting in refund of overpayments. Send correspondence and perform follow up.
• Receive call backs from notices to consumers and management companies, set up appointments and log in computerized meter reading calendar. Maintain calendar for Section and ensure meter reading staff have necessary information to visit the properties.
• Identify account inconsistencies and prepare Work Orders regarding meters and fittings, to install or replace meters, commence or discontinue service as well as to check or test meters suspected to be running inadequately for Lake Street Service Centre staff to perform maintenance or verification.
• Determine necessity and/or receive requests from owners to send tenant water billings. Research and confirm ownership required to prepare the owner/tenant contracts and send to owners to authorize mailing direction of water billings and meter cards. Maintain up-to-date files and perform follow up.
• As necessary perform daily meter card data entry and subsequent verification checks required for Leader to initiate bi-weekly water billings. Prepare statistical report of meter card responses.
• Receive mail, telephone and counter inquiries, interpret, research and provide follow up regarding readings, regular billings, bill cancellations, contracts, adjustments to accounts, transfers and refunds of overpayments.
• Perform other similar and related duties as required.

What's Required:

• Minimum Grade 12 education or equivalent.
• An accounting background and problem solving abilities.
• Proven ability to organize a fluctuating workload and to meet deadlines.
• Proven attention to detail and utmost accuracy.
• The ability to deal with extremely difficult people.
• Computer experience using Internet, Microsoft spreadsheet and word processing packages.
• Computer experience using Vailtech, Work Manager and Amandaapplications preferred.